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Phase 8: Verifying the Code Word
After HP Predictive Support successfully completes its first run, verify
whether or not an active code word was received.
1. Check the code word download message displayed on the system
console
a. If the message is Code word request has been successfully
processed [PSCWDRE], an active code word was received. Go
to Phase 9, Reviewing the Action Summary Report.
b. If the message has a key other than PSCWDRE, go to step 2.
OR
Go to the Configure Code Word Menu and check the Status of the
code word.
a. If the Status is Active, an active code word was received.
Go to Phase 9, Reviewing the Action Summary Report.''
b. If the Status is Grace, go to step 3.
2. From the Main Menu: Type 4 8 or configure code.
This displays the Configure Code Word Menu:
__________________________________________________________________________________
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| ************************************************************************* |
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| M (MainMenu) P (PreviousMenu) R (Refresh) H (Help) E (Exit) |
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| Configure Code Word |
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| 1. CODE Word [5CBA64DD8BBDC53C ] |
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| Status : Grace |
| Contract Word: : FFFFFFFF |
| Expiration Date : THUR, OCT 1, 1992 |
| Hardware ID : 31820 |
| Serial # of system : 1111A11111 |
| Model # of system : 11111A |
| Software Handle : NATIONAL BANK2 |
| Name of Contact Person : LUKE SKYWALKER |
| Phone # of Contact Person : (415) 123-1234 |
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| Type an item number, an item key, or a command: |
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| |
__________________________________________________________________________________
3. Check the accuracy of the system serial and model numbers and the
area code in the customer contact phone number with the support
contract.
a. If any of the fields are incorrect,
i. Go to the Configure Customer Information Menu and
enter the corrections.
ii. Type 3 4 or transfer request from the psconfig Main
Menu.
A code word received from this request will be
automatically added to the HP Predictive Support
Database and be reflected in psconfig. Return to
step 1.
b. If all the fields are correct, send comments to the HP
Response Center through the Maintenance Menu that an active
code word was not received although the customer
information entered into psconfig is correct. See Chapter
5 for instructions on sending comments.