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Table of Contents
HP Predictive Support User's Guide For HP 3000 Series 900
HP Predictive Support User's Guide For HP 3000 Series 900 : COPYRIGHT NOTICE
Ch 1. Introducing HP Predictive Support
An Overview
Event Messages
Extent of Coverage
Features
The psconfig Interface
Online Help
Automatic Scheduler
Rulesets: Updates and Downloads
Code Word
Reports
Electronic File Transfer
Modem
Enhanced File transfer (EFT)
Service Contract Conditions and Limitations
Ch 2. Preinstallation Activities
Phase 1: Verifying the IBS/SPORTS Contract
Phase 2: Verifying the System Requirements
System Impact and Performance
Phase 3: Determining the Configuration Information
Phase 4: Checking the Electronic File Transfer Requirements
Identifying the Modem
Phase 5: Selecting the Modem Configuration
Configurations for the HP 37212B and HP 50759A on DTC Ports
Dialin Security Considerations
Operator Intervention to Enable the Remote Console
Configurations for Other Modems
Dialin Security Considerations
Operator Intervention to Enable the Remote Console
Decision Flow Chart
Phase 6: Checking System Logging
Phase 7: Determining the HP Predictive Support Run Schedule
Automatic Scheduler in psconfig
Daily Routine
Phase 8: Checking the Datacomm Port Configuration
Host-Based DTC
PC-Based DTC
LAN console Card
Ch 3. Installation Activities
What is Involved in an Installation
Phase 1: Restarting the System
Phase 2: Restarting the DTC
Phase 3: Configuring the Remote Console
Disabling the Remote Console
Configuring the LAN Console Card Port
Phase 4: Configuring the Modem
Phase 5: Checking the I/O Map
Phase 6: Configuring HP Predictive Support
Running psconfig
Required Fields Mode
Basics About Required Fields Mode
Entering the Required Information
Phase 7: Running HP Predictive Support
Start the Run
Monitor the Progress
Phase 8: Verifying the Code Word
Phase 9: Reviewing the Action Summary Report
Ch 4. Customization
Introduction
The psconfig Menu Hierarchy
Item Key Command
Running psconfig
Configuring Customer Information
Configuring Transfer Information
Configuring Peripheral Devices
Enabling/Disabling Devices
Swapping Devices
Configuring Memory
Setting the Automatic Scheduler
Through the Automatic Scheduler
Turning the Schedule On/Off
Changing the Default Run Tine
Specifying a Run Time for a Given Day
Through a Daily Backup Routine
Configuring Report Frequency and Output Destination
Ch 5. Using HP Predictive Support
Start or Stop a Predictive Support Run
From MPE
From the psconfig Main Menu
Initiating File Transfer Activity
From MPE
From the Main Menu
From the Transfer Data Menu
Operational Procedures
Reconfiguring Utilities
Reconfiguring DISCSCAN
Reconfiguring LOGSCAN
Reconfiguring MEMSCAN
Reconfiguring SCSISCAN
Configuring Transfer Capability
Code Word Maintenance
Entering a Code Word
Other Maintenance Activities
Sending Comments
Sending a Comment to the HP Response Center
Resetting Event Data
Ch 6. HP Predictive Support Reports
Printing Reports
From MPE
From psconfig
To Print a Specific Report
To Temporarily Change the Report Output Destination
Report Descriptions
Action Summary Report
Configuration Report
Versions Report
Trace Report
PSCONFIG Log Report
Ap A. Product Coverage
CS80 Disk Drives
FLEX Disk Drives
SCSI Disk Drives
Tape Drives
HP 3000 Series 900 Systems
Ap B. HP Predictive Support MPE/iX Files
Ap C. Setting Modem Options
HP 37212A
Prepare the Modem
Set the Options
HP 37212B
Prepare the Modem
Set the Options
HP 50759A
Identify an Upgraded Modem
Prepare the Modem
Set the Options
Hayes Smartmodem 1200
Prepare the Modem
Set the Options
SupportLink
Prepare the Modem
Set the Options
SupportLink II
Prepare the Modem
Set the Options
Ap D. Configuring the Datacomm Port
Host-Based DTC
Checking the DTS Profile
Changing the DTC Port Configuration
To Select An Already Existing DTS Profile
To Create a New DTS Profile
To Configure the DTC Port
Validating the Change in NMMGR
Cross-Validating
Restarting the System
Restarting the DTC
PC-Based DTC
Checking the DTS Profile
Changing the DTC Port Configuration
To Select An Already Existing DTS Profile
To Create a New DTS Profile
To Configure the DTC Port
Validating the Change in NMMGR
Cross-Validating
Configuring the OPENVIEW Portion of the DTC
Restarting the System
Configuring the LAN Console Card Remote Console Port
Modem Support
Ap E. Datacomm Troubleshooting Guide
How To Use This Appendix
File Transmission Review
Most Common Causes of Problems
Why File Transfers Are Initiated
File Transfer Programs
PSRNLOGD
Datacomm Troubleshooting Procedure No. 1
Datacomm Troubleshooting Procedure No. 2
Datacomm Troubleshooting Procedure No. 3
Datacomm Troubleshooting Procedure No. 4
Datacomm Troubleshooting Procedure No. 5
Resetting the Port for a Host-based DTC
Resetting the Port for a PC-Based DTC
Resetting the Modem Port on a LAN console Card
Datacomm Troubleshooting Procedure No. 6
Datacomm Troubleshooting Procedure No. 7
Transfer From Customer Site to HP Response Center
READ Errors
WRITE Errors
Transfer FROM HP Response Center to Customer Site
READ Errors
WRITE Errors
Ap F. HP Predictive Support Messages
Messages NOT In This Appendix
Messages In This Appendix
Using This Appendix
psconfig Internal Error Messages
Messages Sent to the Action Summary Report/Operator Console
File Transfer Errors
CTL Errors
DATACOMM Errors
RTY Errors
File Transfer Errors (cont.)
TRANSFER Errors
XFR Errors
FSERR Messages
File Access Errors
Ap G. Installing an Update
GLOSSARY
INDEX
Index