HP 3000 Manuals HP 3000 Manuals
Phase 7: Running HP Predictive Support
Start the Run
Start or restart HP Predictive Support from the psconfig Main Menu or
interactively from MPE.
* From the psconfig Main Menu: Type 1 or run
OR
* From MPE: Type run psconfig.pred.sys;info="run"
NOTE Assuming that the Request before transfer field in psconfig remains
at "Yes," you must reply to requests sent to the system console.
CAUTION Make sure that the remote console is disabled before starting a
run. See "Phase 3: Configuring the Remote Console" on how to
disable the remote console. The first run of HP Predictive
Support may take longer than a typical run because log files
from as many as the preceding seven days may be analyzed. In
addition, the initial code word request may take several
minutes.
Monitor the Progress
NOTE If problems are encountered during the file transfer process, refer
to Appendix E, "Datacomm Troubleshooting Guide."
The first run occurs as follows:
* HP Predictive Support detects it does not have a code word.
When HP Predictive Support is run for the first time, it detects
that it is missing the code word. It generates a code word
request and transmits the request to the HP Response Center.
In the code word request are the system serial and model numbers,
the hardware ID, and the phone number of the customer contact.
* HP Response Center Receives and Processes the Code Word Request.
Upon receipt of the code word request, the HP Response Center
downloads the code word to HP Predictive Support.
* HP Predictive Support Receives Code Word and Resumes Its Run.
Upon receipt of the code word, HP Predictive Support analyzes the
customer system for the first time and generates an Action Summary
Report that lists any detected events.
* HP Predictive Support Finishes Its Run. Upon finishing its run,
HP Predictive Support generates and transmits to the HP Response
Center the PSDCFILE message confirming installation and the
versions of the rulesets.
NOTE Event messages from the first run are not sent to the HP Response
Center. The messages only appear in the Action Summary Report.
Figure 3-3 illustrates the progress messages typically displayed to the
console during the first run.
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| |
| 10:02/33/************** PREDICTIVE SUPPORT **************** |
| 10:02/33/* Predictive Support is ready to make a * |
| 10:02/33/* connection to the HP Response Center. * |
| 10:02/33/************************************************** |
| [You may need to press Ctrl A before replying.] |
| |
| 10:02/33/Can PREDICTIVE use the modem, Ldev 21? (Y/N) (MAX CHARS.=1)? |
| reply33,y |
| |
| [After the reply to the console is made, HP Predictive Support |
| transmits the request, which is then processed by the HP Response |
| Center.] |
| |
| [Note the next messages, and the status key at the end of the code |
| word download message.] |
| |
| [PSCWDRE means a regular code word was received. If you are working |
| with a temporary code word, see "Phase 8: Verifying the Code Word", |
| for changing it.] |
| |
| 10:03/33/************** PREDICTIVE SUPPORT **************** |
| 10:03/33/* Contacting HP's Response Center. * |
| 10:03/33/************************************************** |
| |
| [The telephone connection may take up to 3 minutes.] |
| |
| 10:04/60/**** PREDICTIVE connection established **** |
| 10:04/60/**** PREDICTIVE transferring out file PSCODERD.PRED.SYS |
| 10:04/60/**** PREDICTIVE awaiting code word download **** |
| 10:05/60/**** PREDICTIVE transferring in file PSCODEWD.PRED.SYS |
| 10:05/60/**** PREDICTIVE transfer successful **** |
| 10:05/41/Program PSUXFDMP finished [8122] |
| 10:05/41/A codeword was requested programmatically on TUE, |
| 10:05/41/APR 10, 1992 at 8:04 PM. |
| 10:05/41/The codeword request has been successfully process |
| 10:05/41/ed. [PSCWDRE] |
| |
| [After receiving the code word, HP Predictive Support begins its |
| run.] |
| |
| 10:05/41/Predictive run started |
| 10:06/41/Predictive Monitor launched PSRULEUP UTILITY |
| 10:06/41/successfully.[8121] |
| 10:06/41/Program PSRULEUP finished [8122] |
| 10:06/41/Predictive Monitor launched PSCONFGP UTILITY |
| 10:06/41/successfully.[8121] |
| 10:07/41/Program PSCONFGP finished [8122] |
| 10:07/41/Predictive Monitor launched DISCSCNP UTILITY |
| 10:07/41/successfully.[8121] |
| 10:07/41/Program DISCSCNP finished [8122] |
| |
| |
| |
| Continued next |
| page... |
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______________________________________________________________________________
Figure 3-3. Console Messages: First Run of HP Predictive Support
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| |
| 10:07/41/Predictive Monitor launched LOGSCANP UTILITY |
| 10:07/41/successfully.[8121] |
| SYSTEM LOG FILE #2417 IS ON |
| SYSTEM LOG FILE #2416 IS% FULL |
| 10:07/41/Program LOGSCANP finished [8122] |
| 10:07/41/Predictive Monitor launched MEMSCANP UTILITY |
| 10:07/41/successfully.[8121] |
| 10:07/41/Program MEMSCANP finished [8122] |
| 10:08/41/ Predictive Monitor launched SCSISCNP utility |
| 10:08/41/ successfully. [8121] |
| 10:08/41/ Program SCSISCNP finished [8122] |
| [SCSISCAN is the last utility to be launched. After it has |
| successful completed, HP Predictive Support prepares to transmit any |
| messages to the HP Response Center. Because this is first run, one |
| message confirming successful installation is transmitted, along |
| with a set of ruleset versions messages with header/trailer |
| messages.] |
| |
| |
| |
| 10:08/58/************** PREDICTIVE SUPPORT **************** |
| 10:08/58/* * |
| 10:08/58/* Predictive Support messages are ready to be * |
| 10:08/58/* sent to the HP Response Center. These can * |
| 10:08/58/* be reviewed in the Action Summary Report. * |
| 10:08/58/* * |
| 10:08/58/* These messages do not imply any immediate * |
| 10:08/58/* problem. They are being sent to the HP * |
| 10:08/58/* Response Center so that the support * |
| 10:08/58/* profile of this system's functioning * |
| 10:08/58/* can be kept current. If any of the * |
| 10:08/58/* messages appear to require further * |
| 10:08/58/* investigation, you will be contacted * |
| 10:08/58/* by an HP representative. * |
| 10:08/58/* * |
| 10:08/58/************************************************** |
| |
| [You may need to press Ctrl A before replying.] |
| |
| 10:08/58/Can PREDICTIVE use the modem, Ldev 21? (Y/N) (MAX |
| CHARS.=1)? |
| reply 58,y |
| |
| |
| |
| Continued next |
| page... |
| |
| |
________________________________________________________________________
Figure 3-3. Console Messages: First Run of HP Predictive Support (Continued)
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| |
| 10:09/58/************** PREDICTIVE SUPPORT **************** |
| 10:09/58/* Contacting HP's Response Center. * |
| 10:09/58/************************************************** |
| |
| (The telephone connection may take up to 3 minutes.) |
| |
| 10:10/48/**** PREDICTIVE connection established **** |
| 10:10/48/**** PREDICTIVE transferring out file PSDCFILE.PRED |
| 10:10/48/**** PREDICTIVE transfer successful **** |
| 10:11/41/Program PSUXFDMP finished [8122] |
| 10:11/41/Predictive run ended |
| |
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Figure 3-3. Console Messages: First Run of HP Predictive Support (Continued)