HP 3000 Manuals HP 3000 Manuals
Phase 6: Configuring HP Predictive Support
Configuring HP Predictive Support consists of running psconfig to enter
two basic categories of information:
* Required Fields. A required field is one for which a value must
be assigned; psconfig does not assume its value. Without this
information, HP Predictive Support cannot properly perform all of
its functions.
* Default Fields. A default field is defined as one for which
psconfig has assigned a default value. Unless you wish to
customize your system (see Chapter 4) by assigning another value
to a default field, there is no need to configure it.
NOTE Make sure that the required information is configured into psconfig
since the information:
* Ultimately forms the basis of customer system recognition by
the HP Response Center.
* Determines whether HP Predictive Support runs properly on
the system.
Running psconfig
Type the following at the MPE prompt:
run psconfig.pred.sys
After introductory information, you are placed into required fields mode.
Required Fields Mode.
In required fields mode, psconfig prompts you for the missing but
required information for the following categories:
* Customer Information: customer name, system serial and model
numbers, software handle, customer contact name and phone number,
HP repair office code.
* Transfer Information: transfer method, modem LDEV or device class
and HP Response Center phone number, or HP Response Center
nodename.
* Schedule: used to set automatic run time scheduling for HP
Predictive Support to on or off.
* Peripheral Devices: enable/disable coverage on PDEVs, plus serial
and model numbers for enabled devices.
Basics About Required Fields Mode.
* Always press Return after responding to a prompt.
* If you provide a correct response, psconfig continues to
the next required field.
* If you provide an incorrect response, psconfig informs you
and provides you with another opportunity for a correct
response.
* You can leave required fields mode whenever the prompt states
"...or // to cancel", as in Type serial # of system or // to
cancel. However, if you cancel:
* psconfig warns you that HP Predictive Support cannot run
without the required information, or in the case of PDEVs,
that it does not provide coverage on unconfigured devices.
* psconfig returns you to the MPE prompt.
NOTE If you exit required fields mode before completing a category,
values for the incomplete category are saved when you respond "y"
to whether you wish to save the new values.
Entering the Required Information.
Figure 3-2 illustrates the exchange in required fields mode during an
initial run of psconfig. Note the following:
* The shaded text and the Return symbol denote responses to
psconfig prompts.
* The italicized text provides additional information about the
exchange and is neither a psconfig prompt nor a user response.
* All values shown in the illustration are samples, and do not
reflect real system numbers, model numbers, or values.
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| |
| : run psconfig.pred.sys Return |
| |
| |
| |
| Whenever required information is missing and you attempt to run |
| psconfig, you are immediately placed into required fields |
| mode. |
| |
| You are now in required fields mode of the Predictive Support user |
| interface. |
| Predictive Support cannot run until valid data is provided for each of |
| the prompts about to be presented. |
| |
| For more information about psconfig, type h and press RETURN. OR |
| For more information about required fields mode ... |
| 1. Type h and press RETURN. |
| 2. Type 2 and press RETURN ("Information on the Current Screen") |
| |
| OR Press RETURN to display the menu interface or // to exit. |
| Return |
| |
| |
| Type system serial # or // to cancel: |
| 1111A11111 Return Format can be 6-10 |
| alphanumeric characters |
| |
| Type system model # or // to cancel: |
| 11111A Return Format can be 4-8 |
| alphanumeric characters |
| |
| Type software handle or // to cancel: |
| national bank2 Return Valid value: 20 |
| characters, maximum |
| |
| Type company name or // to cancel: |
| national Return Valid value: 12 |
| characters, maximum |
| |
| Type contact's name or // to cancel: |
| luke skywalker Return Valid value: 24 |
| characters, maximum |
| |
| Type contact's phone # or // to cancel: |
| (415)123-1234 Return Area code must be entered |
| for proper IBS matchup |
| in the U.S. only. |
| Valid value: 18 |
| characters. NOTE: Do not |
| use (800) as the |
| area code. Use the |
| area code that is |
| listed on the customer |
| contract for the |
| geographic location of the |
| customer, for example. |
| (415)800-ABC-ABCD. |
| Also, if the area |
| code on the customer |
| contract |
| is (216) but the area code |
| for the customer |
| office contact is |
| (218), enter (216) |
| 218-ABC-ABCD. |
| |
| |
| |
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| |
| Continued next |
| page... |
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Figure 3-2. Required Fields Mode Interchange At Initial psconfig Run
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| |
| |
| Type repair office code or // to cancel: |
| |
| 1234 Return Valid value: |
| 4-alphanumeric HP District |
| Office code |
| |
| |
| |
| |
| |
| |
| |
| When a category of fields has been completed, psconfig asks whether |
| you wish to save the new values. |
| |
| * If you respond "y," psconfig saves the values to the |
| database and continues to the next category of required |
| fields. |
| * If you respond "n," psconfig displays a prompt asking you |
| which items you wish to change. |
| |
| |
| 1 - SERIAL # of System [1111A11111 ] |
| 2 - MODEL # of System [11111A] |
| 3 - SOFTWARE Handle [NATIONAL BANK2 ] |
| 4 - COMPANY Name [national ] |
| 5 - NAME of Contact person [luke skywalker ] |
| 6 - PHONE # of Contact Person [(415)123-1234 ] |
| 8 - REPAIR Office Code [1234] |
| Are these values correct? (Type Y, N, or // to exit) |
| y Return |
| Your values have been saved. |
| Beginning Transfer Information. |
| |
| |
| |
| The next category is Transfer Information. Only two of the fields |
| in this category are required; use the Configure Transfer |
| Information Menu to change other fields after completing required |
| fields mode. |
| |
| Type file transfer method (M=Modem; N=Network) or // to cancel: |
| |
| m Return |
| |
| |
| Type modem LDEV or // to cancel: |
| 021 Return Valid value: 3 or 4 |
| digit LDEV number or 8 |
| characters for device |
| class |
| |
| |
| OR |
| |
| Type file transfer method (M=Modem; N=Network) or // to cancel: |
| n Return |
| |
| |
| Type nodename or // to cancel: |
| nodename.domain.org Return A fully qualified |
| nodename consists of |
| three fields of up to |
| 16 characters |
| each. |
| |
| |
| |
| |
| Continued next |
| page... |
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________________________________________________________________________
Figure 3-2. Required Fields Mode Interchange At Initial psconfig Run - Continued
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| |
| |
| If you selected M and entered a modem LDEV or device class name, the |
| next prompt is: |
| |
| Do you want help selecting the RC phone entry? (y/n) |
| y Return |
| |
| RC Phone Number Entry |
| |
| To transmit Predictive Support data you MAY need the |
| following: |
| |
| |
| * tone (T) or pulse (P) dialing (NOT used for Support Link I or |
| II) |
| |
| * a nine (9) or equivalent to dial through a PBX |
| |
| * a character to delay PBX dialing until there is a dial |
| tone |
| |
| Delay character Modem that uses this delay character |
| --------------- ------------------------------------ |
| , (comma) HP50759A or Hayes |
| % HP37212A or HP37212B |
| K Support Link I or Support Link II |
| |
| |
| * a one (1) or equivalent to place a long distance call |
| |
| * a Response Center phone number (8002588884 for North |
| America) |
| |
| Examples: T9,180022588884 or T9%18002588884 or P8002588884 |
| |
| Press RETURN to required fields entry. |
| Return |
| Type RC phone # or // to cancel: |
| T9,18002588884 Return |
| FILE transfer method: |
| [Modem: 21, T9,18002588884] |
| Is this value correct? (Type Y, N or // to exit): |
| y Return |
| Your value has been saved. |
| |
| Beginning Schedule category |
| |
| We recommend automatic daily runs of HP Predictive Support |
| analysis. |
| Entering "on" for the next field sets the HP Predictive Support |
| scheduler for daily runs at 1:25 AM. |
| |
| Do you want help about scheduling options? (Y/N) |
| y Return |
| |
| |
| |
| Continued next |
| page... |
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Figure 3-2. Required Fields Mode Interchange At Initial psconfig Run - Continued
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| |
| Scheduling HP Predictive Support Runs |
| |
| To set HP Predictive Support to run every day at XX:XX PM, you |
| can |
| turn the HP Predictive Support Scheduler "on" in required fields |
| mode. |
| |
| You can customize the HP Predictive Support scheduler by |
| selecting "SCHEDULE" from the Configuration Options menu of |
| the |
| "psconfig" interface: |
| |
| |
| * Turn the automatic scheduler "on" or "off" |
| |
| * Change the default run time |
| |
| * Customize each day of the week to run at the default time, to |
| run at a specified time, or not to run. |
| |
| Press RETURN to continue, or // to return to the menu prompt: |
| |
| If you decide to turn the HP Predictive Support scheduler |
| off, |
| we recommend that you use the PREDICTA jobstream to run it |
| through, for example, a daily backup routine. |
| |
| You can execute the PREDICTA jobstream by entering: |
| |
| STREAM PREDICTA.PRED.SYS |
| |
| at the MPE command line prompt. |
| For more information, see the "HP Predictive Support User's Guide" |
| or |
| press "h" for help from the Configure Predictive Schedule |
| menu. |
| |
| Press RETURN to continue required fields entry. |
| Return |
| We recommend automatic daily runs of HP Predictive Support |
| analysis. |
| Entering "on" for the next field sets the HP Predictive Support |
| scheduler for daily runs at xx:xx AM. |
| |
| Type schedule preference (on/off) or // to cancel: |
| on Return |
| SCHEDULE (on/off) [on] |
| |
| Is this value correct: (Type Y, N or // to exit): |
| y Return |
| Your value has been saved. |
| |
| |
| |
| Continued next |
| page... |
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Figure 3-2. Required Fields Mode Interchange At Initial psconfig Run - Continued
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| |
| Beginning Peripheral Devices. |
| NOTE: If you find two serial and model number stickers, please use the
| "current" serial and model numbers, NOT the "original" serial |
| and model numbers. The sticker that says "current" represents |
| the serial and model numbers for a remarketed peripheral. |
| |
| |
| |
| |
| [psconfig next checks the system configuration for all physical |
| devices that are coverable but not yet configured. It then prompts |
| for coverage on each PDEV, one PDEV at a time. |
| |
| * Supply model and serial numbers for enabled devices, as |
| prompted by psconfig(press Return to retain a displayed model |
| number). |
| * If you incorrectly enable coverage, type // to return to the |
| enable/disable prompt for the PDEV. |
| * Remember that if you exit required fields mode before |
| completing a category, values entered up to the point of exit |
| are saved; you do not have to re-enter them.] |
| |
| |
| |
| |
| |
| Type E or D to enable/disable coverage on |
| PDEV 8.1.1 (LDEV 3, HP7933) or // to cancel: |
| |
| e Return |
| Type PDEV Model #, press RETURN to retain [HP7933], |
| or type // to reenter coverage on this PDEV: |
| Return |
| HP7933 retained. |
| Type PDEV Serial #, or press RETURN to retain [ ], |
| or type // to cancel: |
| 1234A11231 Return |
| Peripheral entry accepted. |
| Type E or D to enable/disable coverage on PDEV 8.1.2 (LDEV 5, HP7935)|
| or type // to cancel: |
| e Return |
| Type PDEV Model #, press RETURN to retain [HP7935], or type // to |
| reenter coverage on this PDEV: |
| Return |
| HP7935 retained. |
| |
| |
| |
| |
| Continued next |
| page... |
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Figure 3-2. Required Fields Mode Interchange At Initial psconfig Run - Continued
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| |
| Type PDEV Serial #, or press RETURN to retain [ ], |
| or type // to cancel: |
| 3334A12533 Return |
| Peripheral entry accepted. |
| |
| Type E or D to enable/disable coverage on PDEV 8.1.3 (LDEV 11, |
| HP7978) |
| or // to cancel: |
| d Return |
| |
| Type E or D to enable/disable coverage on PDEV 8.1.7 (LDEV 9, |
| HP7933) |
| or // to cancel: |
| e Return |
| Type PDEV Model #, or press RETURN to retain [HP7933], |
| or type // to re-enter coverage on this PDEV: |
| Return |
| HP 7935 retained. |
| Type PDEV Serial #, or press RETURN to retain [ ], |
| or type // to cancel: |
| 1234A66689 Return |
| Peripheral entry accepted |
| |
| [When the last PDEV has been configured, psconfig lists the PDEVs |
| for your review. Once you instruct psconfig to save these values, |
| you have completed required fields mode.] |
| |
| |
| |
| |
| PDEV (LDEV) Enabled/Disabled Model Serial# |
| |
| 1 - 8.1.1 (3) enabled HP7933 1234A11231 |
| 2 - 8.1.2 (5) enabled HP7935 3334A12533 |
| 3 - 8.1.3 (11) disabled HP7978 |
| 4 - 8.1.7 (9) enabled HP7933 1234A66689 |
| |
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| Continued next |
| page... |
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Figure 3-2. Required Fields Mode Interchange At Initial psconfig Run - Continued
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| |
| Are these values correct? (Type Y,N, or // to exit) |
| |
| y Return |
| |
| Your values have been saved. |
| Press RETURN to start the initial run of Predictive Support |
| which |
| includes requesting a code word from the HP Response Center, or |
| type |
| // to exit: |
| Return |
| |
| Make sure that the remote console is disabled before starting a |
| run. |
| |
| Attempting to start Predictive Support...Please wait. |
| Predictive Support has been started. |
| |
| The initial run of HP Predictive Support, including the code word |
| request, reports its progress on the system console. If necessary, |
| you can run HP Predictive Support again using the Main Menu of |
| psconfig. |
| |
| After the initial HP Predictive Support run is complete: |
| |
| - Use the Configure Code Word menu to verify that the code word |
| "Status" is "Active". |
| |
| - Review the Action Summary Report. |
| |
| Press RETURN to display the menu interface or // to exit. |
| Return |
| |
| During the initial run, messages (see Figure 3-3) on the progress of |
| the initial run display on the console. At the end of the initial |
| run, press Return to display the psconfig Main Menu (see Figure 4-2) |
| so you can change any default values. See Chapter 4 for changing |
| the default values. |
| |
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Figure 3-2. Required Fields Mode Interchange At Initial psconfig Run - Continued