HP 3000 Manuals HP 3000 Manuals
Appendix E Error Messages The following tables list error messages that may appear on the HP 3000 system, the probable cause of each error, and the recommended corrective action. * Table E-1: Client Installation Error Messages * Table E-2: Media Manager Error Messages * Table E-3: CDSERVER Error Messages
NOTE The volume management software (AVR) is part of MPE/iX and displays a small number of messages in response to Media Manager operations. These messages should merely duplicate Media Manager messages.
Table E-1. Client Installation Error Messages Message Cause Action -------------------------------------------------------------------- HP Network CD Driver An instance of Use the currently running already installed. HPNETCD is already driver. running. -------------------------------------------------------------------- Network Subsystem The TCP/IP drivers Ensure your network error. and sockets are not software is operating and loaded. all TCP/IP drivers and sockets are loaded, then reload HPNETCD. -------------------------------------------------------------------- HP-3000 CDSERVER not Either CDSERVER is If CDSERVER is not responding, HPNETCD not running on the running, have the system not loaded. HP 3000 system or an administrator stream invalid name was CDSTARTJ.PUB.SYS. If the specified for the HP 3000 name is wrong, system. change the name in your AUTOEXEC.BAT file. -------------------------------------------------------------------- Error locating HOST. Either the given HP If the HP 3000 name is 3000 name does not wrong, change the name in exist, or the HP your AUTOEXEC.BAT file. 3000 system is down. If the HP 3000 system is down, have your system administrator restart the system and CDSERVER. If you are using Microsoft LANManager, you may need to add the hostname and IP address to the HOSTS file. The HOSTS file for version 2.1 is located in the LANMAN.DOS\ETC directory. The HOSTS file for version 2.2 is located in the LANMAN\ETC directory. -------------------------------------------------------------------- Initialization A network error Verify that the correct Error. occurred when the PC LDEVs have been provided tried to send to CDSERVER and that the initialization data client and server software to CDSERVER. are the same version (this is not an issue with the 5.0 release); then try to connect again. -------------------------------------------------------------------- Table E-1. Client Installation Error Messages (cont.) Message Cause Action -------------------------------------------------------------------- There are already as The number of If you want to connect many PCs connected allowed concurrent another PC, delete an to CDSERVER as are connections has been existing connection, and specified in the exceeded. reload the client. You CDSTARTJ.PUB.SYS can use CDMGR to delete a file. PC connection. If you have System Manager or Operator capability (with Save Files capability for PUB.SYS), you can edit the CDSTARTJ.PUB.SYS file to allow more connections. -------------------------------------------------------------------- Unknown Error. An unpredictable Reboot the PC, and try error occurred, such again. as a random network transmission error or a hardware error. -------------------------------------------------------------------- Usage: HPNETCD No command line Ensure the HPNETCD command <HOST=hostname> parameter was line in your AUTOEXEC.BAT specified to file has the correct HPNETCD. syntax. -------------------------------------------------------------------- Invalid Command Line The command line Ensure the HP 3000 name is Parameters. parameter was entered correctly in your invalid. AUTOEXEC.BAT file. -------------------------------------------------------------------- Device driver not This message is an Either your PC's network found: 'HPNETCD'. No MSCDEX message, is not operating valid CDROM device indicating that the correctly, or your HPNETCD drivers selected. HPNETCD device driver is not located in driver was not the appropriate directory. loaded. If no other Check your network CD-ROM device operation, and verify that drivers are found, HPNETCD.EXE is located in MSCDEX cannot load. the directory specified in your AUTOEXEC.BAT file. -------------------------------------------------------------------- Drive not ready. Either the CD-ROM Make sure that a PC-based disk has been CD-ROM disk is in the removed from the drive, and check your CD-ROM drive since network operation. your last disk access, or your network is not operating correctly. -------------------------------------------------------------------- Table E-2. Media Manager Error Messages Message Cause Action -------------------------------------------------------------------- Server not running - CDMGR is unable to If CDSERVER is not Run the Server connect to CDSERVER. running, start it. First. CDSERVER is not Otherwise, ensure that running; it is being CDMGR is in the same run from an account account and group as and group different CDSERVER, and check the from those of the ACD for the socket files. Media Manager If an ACD exists for these (CDMGR), or the user files, they must include has insufficient RACD capability for the security permissions intended user (a user with for the socket OP capability only). If files. you do not need an ACD for this application, use the DELACD option of the ALTSEC command. Refer to Chapter 5, "Performing System Administration Tasks," for more information. -------------------------------------------------------------------- Can't run, user must The user trying to A user must have Operator have OP or SM run CDMGR does not or System Manager capability. have System Manager capability (with Save or Operator Files capability for capability. .PUB.SYS) to run CDMGR. -------------------------------------------------------------------- Error: Illegal The entered command To see a list of supported Command is not a valid commands, execute the HELP command for CDMGR. command. -------------------------------------------------------------------- Another instance is You can run only one Use the currently running running. instance of CDMGR at CDMGR. a time. -------------------------------------------------------------------- Error sending CDMGR could not send Retry the command. If the request to the a socket request to problem persists, exit SERVER. CDSERVER. from or abort CDMGR, and restart it. -------------------------------------------------------------------- Error receiving from CDMGR could not Retry the command. If the the SERVER. receive socket data problem persists, exit from CDSERVER. from or abort CDMGR, and restart it. -------------------------------------------------------------------- Table E-2. Media Manager Error Messages (cont.) Message Cause Action -------------------------------------------------------------------- Illegal response Erroneous data was Retry the command. If the from the SERVER. received from problem persists, exit CDSERVER. from or abort CDMGR, and restart it. -------------------------------------------------------------------- Syntax: MOUNT {ALL | The MOUNT command Reenter the command, using LDEVNO} needs a parameter. the correct syntax. To see a list of available commands and their syntax, execute the HELP command. -------------------------------------------------------------------- All devices could Some devices could To see which LDEVs are not be mounted. not be mounted in still dismounted, execute response to the the LISTDEV command. MOUNT ALL command. Insert the CD-ROMs you The CD-ROMs in those want and execute the MOUNT drives may not be ALL command again. ISO-9660/HSG compliant. -------------------------------------------------------------------- Syntax: DISMOUNT The DISMOUNT command Reenter the command, using {ALL | LDEVNO} needs a parameter. the correct syntax. To see a list of available commands and their syntax, execute the HELP command. -------------------------------------------------------------------- All devices could Some devices could To see which LDEVs are not be dismounted. not be dismounted in still mounted, execute the response to the LISTDEV command. Try DISMOUNT ALL dismounting the specific command. drives that are still mounted. Details of errors are sent to the HP 3000 console. -------------------------------------------------------------------- Table E-2. Media Manager Error Messages (cont.) Message Cause Action -------------------------------------------------------------------- Syntax: DISCONNECT The DISCONNECT Reenter the DISCONNECT {CONNECTION NO} command requires a command with the PC's connection connection number for the number to disconnect PC you want to disconnect. that PC. To see a list of connection numbers, execute the LISTCON command. -------------------------------------------------------------------- No response from the CDSERVER was Reload CDSERVER, use the server. CDSERVER terminated after the CDSTARTJ.PUB.SYS file to might have been connection was rerun CDMGR, and reboot terminated, please established between all the PCs. check. CDSERVER and CDMGR. -------------------------------------------------------------------- Invalid volume A noncompliant Dismount the MPE volume already mounted. ISO-9660/HSG CD-ROM first, replace the CD-ROM is already mounted with an ISO-9660/HSG as an MPE volume. CD-ROM, and execute the command again. For instructions on dismounting the MPE volume, refer to Using CD-ROM to Update Your HP 3000 System Software (P/N B3159-90001). -------------------------------------------------------------------- The volume in the The CD-ROM in the Replace the CD-ROM with CD-ROM is not drive is not the appropriate CD-ROM, ISO-9660/HSG format. ISO-9660/HSG and execute the command compliant. again. -------------------------------------------------------------------- Read failure An error occurred in The drive may not contain occurred during the reading the CD-ROM a CD-ROM. Ensure a mount operation. drive. compliant CD-ROM is present before you execute the MOUNT command again. -------------------------------------------------------------------- The specified LDEV The specified LDEV The LDEVs specified to is not a configured is not known to the CDSERVER are wrong. Abort device. system as a CD-ROM CDSERVER, edit the LDEV device. numbers in your CDSTARTJ.PUB.SYS file, and restream the CDSTARTJ.PUB.SYS file. -------------------------------------------------------------------- Table E-2. Media Manager Error Messages (cont.) Message Cause Action -------------------------------------------------------------------- Error opening A network subsystem Retry the command. If the socket. error has occurred. problem persists, exit from or abort CDMGR, and restart it. -------------------------------------------------------------------- Error binding the Another application Make sure CDMGR and socket. or an instance of CDSERVER are in the same the same application account and group; then may already be try the operation again. running. The socket may not be able to bind because CDMGR is running in a directory different from CDSERVER. -------------------------------------------------------------------- Error connecting to Either CDSERVER is If CDSERVER is not the CDSERVER. not running, or running, start CDSERVER. there is a socket To see a list of problem. connection numbers, execute the LISTCON command. -------------------------------------------------------------------- Device already The specified device No further action is mounted. is already mounted. necessary. If you don't want to use the device that is already mounted, specify a different device. -------------------------------------------------------------------- Device is not If this message Ensure there is a CD-ROM mounted. appears after you in the drive, and execute use the MOUNT the MOUNT or DISMOUNT command, an error command again. has occurred in mounting the CD-ROM. If this message appears after you use the DISMOUNT command, an error has occurred in dismounting the CD-ROM. -------------------------------------------------------------------- Could not be A severe error Ensure there is a CD-ROM dismounted. occurred when you in the drive, and execute tried to dismount the DISMOUNT command the CD-ROM disk. again. -------------------------------------------------------------------- Connection could not The connection could This is not a serious be aborted. not be aborted. error. It may result in one orphan process existing in the system. -------------------------------------------------------------------- Table E-2. Media Manager Error Messages (cont.) Message Cause Action -------------------------------------------------------------------- Invalid connection. The connection Execute the command again number is invalid. with the correct connection number. To see a list of current connection numbers, execute the LISTCON command. -------------------------------------------------------------------- Invalid device. The given LDEV Execute the command again number is wrong. with the correct LDEV number. To see a list of supported LDEV numbers, execute the LISTDEV command. -------------------------------------------------------------------- Connection already The requested No further action is aborted. connection number is necessary. no longer present. -------------------------------------------------------------------- Unknown status CDMGR could not Retry your operation. If returned. interpret the the problem continues, response of restart CDMGR and CDSERVER. A CDSERVER. communication error may have occurred. -------------------------------------------------------------------- Error reading the An error occurred in Ensure the CDCAT file is commands from the obtaining a list of in the same directory as catalog file. commands. The CDSERVER and CDMGR. catalog file may be missing or in a different directory. -------------------------------------------------------------------- Invalid number of The catalog file may Restore the CDCAT catalog commands. be corrupt or wrong. file. -------------------------------------------------------------------- Invalid prompt The catalog file may Restore the CDCAT catalog length. be corrupt or wrong. file. -------------------------------------------------------------------- Error initiating CDMGR could not A communication error may STOP SERVER. abort CDSERVER. have occurred. Use the ABORTJOB command to kill the server job. -------------------------------------------------------------------- Table E-2. Media Manager Error Messages (cont.) Message Cause Action -------------------------------------------------------------------- UNKNOWN VOLUME AVR has successfully No action is necessary. MOUNTED ON LDEV xx mounted the ISO-9660 This is a status message. (AVR 27). CD-ROM as LDEV xx ISO and High Sierra (where xx is the CD-ROMs are always mounted appropriate LDEV). as unknown volumes. -------------------------------------------------------------------- DISMOUNT REQUEST FOR AVR has successfully No action is necessary. LDEV xx GRANTED (AVR dismounted the This is a status message. 19). CD-ROM on LDEV xx (where xx is the appropriate LDEV number). -------------------------------------------------------------------- VOLUME ON LDEV xx IS ISO CD-ROMs have Ignore the message. A DUPLICATE OF LDEV binary zeros that 1 (AVR 2). duplicate LDEV 1, which is the primary hard disk boot device. AVR (the MPE/iX volume management software) displays this message, but the duplication has no ill effect. -------------------------------------------------------------------- Table E-3. CDSERVER Error Messages Message Cause Action -------------------------------------------------------------------- Can't run, user must The user does not A user must have Operator have Operator or have Operator or or System Manager System Manager System Manager capability (with Save capability. capability. Files capability for .PUB.SYS) to run CDSERVER. -------------------------------------------------------------------- Networking subsystem The system network Contact your network has not been has not been administrator or start the started. started. network. Terminating server. -------------------------------------------------------------------- Can't run, probably CDSERVER is already If CDSERVER is running, no another instance is running. You may further action is running. also see this required. If the file message if the file CDSRVSKT is present in the CDSRVSKT is already CDSERVER directory, delete present in the it, terminate CDSERVER CDSERVER with the STOP command, and installation then restart CDSERVER. directory. -------------------------------------------------------------------- The network is not CDSERVER cannot The network cable may be reachable from this connect to the disconnected, or another host. Terminating network. network error may have server. occurred. Contact your network administrator. -------------------------------------------------------------------- Socket call failed A system error has Look up the system error with error occurred on the number, and troubleshoot #<number>. network. accordingly. -------------------------------------------------------------------- Bind call failed A system error has Look up the system error with error occurred on the number, and troubleshoot #<number>. network. accordingly. -------------------------------------------------------------------- Listen call failed A system error has Look up the system error with error occurred on the number, and troubleshoot #<number>. network. accordingly. -------------------------------------------------------------------- Kill call failed A system error has Look up the system error with error occurred on the number, and troubleshoot #<number>. network. accordingly. -------------------------------------------------------------------- Fork call failed A system error has Look up the system error with error occurred on the number, and troubleshoot #<number>. network. accordingly. -------------------------------------------------------------------- Table E-3. CDSERVER Error Messages (cont.) Message Cause Action -------------------------------------------------------------------- Accept call failed A system error has Look up the system error with error occurred on the number, and troubleshoot #<number>. network. accordingly. -------------------------------------------------------------------- Select call failed A system error has Look up the system error with error occurred on the number, and troubleshoot #<number>. network. accordingly. -------------------------------------------------------------------- Network error, can't A network error has You can continue to run HP accept more PC occurred. Any PC CD extensions with this connections. trying to connect to limitation. If you need CDSERVER will fail. to start a new connection, Existing connections terminate and restart will continue to be CDSERVER, then reboot all serviced. the PCs. -------------------------------------------------------------------- Network error, can't A system error If you cannot run CDMGR, accept CDMGR occurred. CDMGR use the ABORTJOB command connections. will not be able to to abort the job currently connect to CDSERVER. running CDSERVER. PCs will be able to connect and use the CD-ROM, but CDMGR cannot be run. -------------------------------------------------------------------- Network error, can't A problem has If you cannot run CDMGR, accept any occurred with the use the ABORTJOB command connections. system and the to abort the job currently networking running CDSERVER. subsystem. New PC connections cannot be made. CDMGR will not be able to connect to CDSERVER. -------------------------------------------------------------------- Another CDMGR When CDMGR was No action is required. connected, closing connected, it did connection to first. not terminate properly. For example, it may have been aborted. -------------------------------------------------------------------- Missing or invalid Either the cache Specify the correct cache cache size. size is not size in the INFO specified in the parameter. INFO parameter, or the size specified is invalid. -------------------------------------------------------------------- Table E-3. CDSERVER Error Messages (cont.) Message Cause Action -------------------------------------------------------------------- Missing or invalid Either the number of Specify the correct value number of connections in the INFO parameter. connections. parameter is not specified in the INFO parameter, or the value specified is invalid. -------------------------------------------------------------------- Missing or invalid The INFO parameter Specify a valid value in LDEV. to the server has a the INFO parameter. missing or negative value. -------------------------------------------------------------------- Too many <number> CDSERVER cannot Specify fewer LDEVs to LDEVs specified. support more than CDSERVER in the INFO <number> LDEVS. parameter. -------------------------------------------------------------------- No LDEV specified. There are no LDEVs Specify at least one valid specified in the LDEV in the INFO INFO parameter to parameter. CDSERVER. -------------------------------------------------------------------- Cannot find the type The system does not Ensure the LDEV number is of LDEV <number>. have enough configured correctly in information about SYSGEN. the specified LDEV. The LDEV may not be configured correctly on the system. -------------------------------------------------------------------- LDEV <number> is not The system does not Specify a valid LDEV in configured in the recognize <number> the INFO parameter. system. as a valid LDEV. -------------------------------------------------------------------- LDEV <number> has The <number> Use the DSTAT command to invalid type. specified as an LDEV verify the valid LDEVs, is not a CD-ROM and specify a valid LDEV LDEV. in the INFO parameter to CDSERVER. -------------------------------------------------------------------- Table E-3. CDSERVER Error Messages (cont.) Message Cause Action -------------------------------------------------------------------- Error in INFO The INFO parameter Specify the INFO parameter parameter. was not specified correctly. correctly. -------------------------------------------------------------------- Invalid LDEV The <value> Specify a valid LDEV in <value>. specified as the the INFO parameter. LDEV in the INFO parameter is invalid. -------------------------------------------------------------------- Can't create CDSERVER cannot Look at the errors in the <filename>, create its internal $STDLIST to learn why the terminating server. work file. file could not be created. -------------------------------------------------------------------- File <filename> The file <filename> If nobody else is using already exists. already exists, so <filename>, delete the CDSERVER cannot file, and run CDSERVER create it. again. If someone is using <filename>, use file equations to change the name of the file. -------------------------------------------------------------------- Not enough resources The cache size Reduce the specified cache to create cache. specified was too size. A cache of large, and there is specified size is used for not enough disk each LDEV handled by the space, or the disk server. space limits on the account or the group will be exceeded. -------------------------------------------------------------------- Cache cannot be The cache file CDSERVER continues to created <filename>. <filename> could not function without creating No cache for LDEV be created. a cache, so performance <number>. may be slow. If this is unacceptable, execute CDMGR's STOP command to stop CDSERVER, and look at CDSTARTJ's $STDLIST. The reason for failure is shown in $STDLIST. --------------------------------------------------------------------