HP 3000 Manuals HP 3000 Manuals
Appendix D Troubleshooting
This appendix gives you instructions for troubleshooting problems that
may occur when you use HP CD extensions. The appendix also describes the
internal process that occurs when you run HP CD extensions, and it shows
you the error messages you may see as a result of this process.
Problem Action
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The client doesn't
connect to the 1. Check the following items:
server.
a. The networking software is
installed and running on the HP
3000 system and the PC.
b. CDSERVER is running on the HP 3000
system.
c. The HP 3000 system hostname and IP
address are included in the PC's
HOSTS file.
d. You can successfully establish a
TCP connection to the HP 3000
system from the PC. For example,
make sure that you can run WRQ
Reflection, HP Advancelink, or
PING.
e. An ISO or High Sierra Group
PC-based CD-ROM disk is inserted
and mounted in the CD-ROM drive.
f. The HP 3000 hostname is correctly
specified in the AUTOEXEC.BAT file
on the PC.
2. Reboot the PC.
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You insert an MPE/iX When you put an MPE/iX CD-ROM disk in the drive,
CD-ROM disk in the MPE/iX automatically mounts the disk.
CD-ROM drive.
1. Manually dismount the disk, and then
remove it (see Appendix C for
information).
If you have an external CD-ROM drive, do
not turn it off to unlock the door; if
you do, the HP 3000 will hang until you
return the MPE/iX disk to the drive.
2. Insert an HSG or ISO-9660 formatted
CD-ROM disk in the drive.
3. Run the Media Manager on the HP 3000
systemto mount the disk.
4. At the Media Manager prompt, type:
MOUNT ALL
5. At the Media Manager prompt, type:
LISTDEV
to verify that the CD-ROM is mounted.
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Table D-0. (cont.)
Problem Action
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You insert a MPE/iX should display an error message that the
non-ISO, non-MPE/iX disk is noncompatible.
CD-ROM in the drive.
* Remove the CD from the drive and insert
the correct one.
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You incorrectly use The /E option may not work. If you use the /E
the /E option option, the system displays a list of CD-ROM
(expanded memory) drives, as if these drives were available, but
with MSCDEX. you may not be able to access them. If you try
to change to one of the listed drives--M:, for
example--you may experience one of these errors.
* If you type:
DIR
to see a directory list for the drive,
the system may display the error message:
CDR101: Not ready reading drive M:, Abort, Retry, Fail?
* Your PC may hang.
* If you enter the DIR command from the C:>
prompt, the system may display the error
message:
CDR103: CD-ROM not High Sierra or ISO-9660 format
reading drive M:, Abort, Retry, Fail?
If one of these three errors occurs, remove the
/E option from MSCDEX and reboot your PC.
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Table D-0. (cont.)
Problem Action
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Your PC displays the
error message * Make sure you are using MSCDEX version
"Incorrect DOS 2.22 (either from the HP CD extensions
version." directory HPNETCD or from the DOS
directory if you have DOS 6.0). If you
only have MSCDEX 2.21, add the following
line to your CONFIG.SYS file, and reboot
your PC:
DEVICEHIGH=C:\DOS\SETVER.EXE
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Microsoft Windows
experiences memory * Make sure that MSCDEX is loaded before
management problems you run Windows.
after you install
the client software. MSCDEX is a TSR. You should always load
TSRs before running Windows.
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