HP 3000 Manuals HP 3000 Manuals
Supporting Users As the HP Desk Administrator, you are the person users will contact if they have a problem with HP Desk. It will often be the case that users don't know how to do the task they are attempting. You need to know HP Desk in sufficient detail to tell them what to do or where to look in the HP DeskManager User Reference Guide. Be aware of your users' level of knowledge and try and cater for it. Some people may quickly learn how to use HP Desk, while others may make apparently simple mistakes for a while. If some users have continual problems with HP Desk, you should consider providing them with additional reference material and training specifically designed to meet their needs. For problems other than user misunderstanding, get as much relevant information as you can from the user as quickly as possible. For example: * When did the problem arise. * What was the user attempting to do at the time. * Has this problem occurred before? It is a good idea to write down the details of each problem along with the details of its solution. That way you can build up a record of solutions to particular problems for future reference.