HP 3000 Manuals HP 3000 Manuals
Service Contract Conditions and Limitations Coverage by the HP Predictive Support system is standard under all HP 3000 MPE/iX SuccessLine hardware contracts for those who are participating in the Hewlett-Packard remote support program. Any required onsite assistance is scheduled at a mutually convenient time within support contract coverage hours. HP Predictive Support is designed to assist HP with early identification of potential hardware problems. As with all malfunctions, HP is not responsible if HP Predictive Support does not identify or remedy system or peripheral problems prior to their actual occurrence. HP Predictive Support is provided exclusively as part of the HP SuccessLine hardware support contract. HP will remove the HP Predictive Support software if the hardware support contract is terminated. HP Predictive Support is a proprietary HP software product that has been designed exclusively for use with Hewlett-Packard products. Non-HP products are not supported by the HP Predictive Support system and should not be configured into the HP Predictive Support software. If the HP Predictive Support software compares the errors from a non-HP product to records based on historical failures of HP devices, inaccurate and misleading reports will result.