HP 3000 Manuals HP 3000 Manuals
Operational Procedures This section describes the operational procedures with details on the following maintenance and service activities specific to HP Predictive Support: * Reconfiguring utilities. * Manually entering a code word. * Sending comments to the HP Response Center. * Resetting event data.
NOTE It is recommended that these activities be performed by the Account CE, or performed by the system administrator at the customer site upon the advice of the Account CE or RCE.
Reconfiguring Utilities Under certain conditions, utility coverage may have to be reconfigured through psconfig as part of diagnostics and/or problem resolution. At installation, all utilities are enabled. Because utilities comprise a significant part of HP Predictive Support functionality, reconfigure these utilities only when recommended. To reach the Configure Utilities Menu: * From the Main Menu: Type 4 7 or configure utilities. * From the Configuration Options Menu: Type 7 or utilities. This displays the Configuration Utilities Menu: ________________________________________________________________________________ | | | | | *********************************************************************** | | | | M (MainMenu) P (PreviousMenu) R (Refresh) H (Help) E (Exit) | | | | | | Configure Utilities | | | | 1 - DISCSCAN | | 2 - LOGSCAN | | 3 - MEMSCAN | | 4 - SCSISCAN | | 5 - TRANSFER | | | | WARNING: Configuration of utilities should ONLY be done | | if recommended by the HP Response Center or | | the Account CE. | | | | Type an item number, an item key, or a command: | | | ________________________________________________________________________________ Figure 5-2. Configure Utilities Menu Reconfiguring DISCSCAN The DISCSCAN utility allows you to enable or disable the reading of onboard logs for CS80 and Fiber Link devices that were generated since the last run of HP Predictive Support. To reach the Configure DISCSCAN Menu, * From the Configure Utilities Menu: Type 1 or discscan. This displays the Configure DISCSCAN Menu: _______________________________________________________________________________ | | | | | ********************************************************************** | | | | M (MainMenu) P (PreviousMenu) R (Refresh) H (Help) E (Exit) | | | | | | Configure DISCSCAN | | | | 1 - DISCSCAN status is: [enabled] | | | | | | Type an item number, an item key, or a command: | | | _______________________________________________________________________________ Figure 5-3. Configure DISCSCAN Menu To reconfigure DISCSCAN, 1. Type 1 or discscan. 2. Type e to enable or d to disable DISCSCAN. Reconfiguring LOGSCAN The LOGSCAN utility processes system log files. You can enable or disable this utility, set the number of preceding days that logs are to be read. To reach the Configure LOGSCAN Menu, * From the Configure Utilities Menu: Type 2 or logscan. This displays the Configure LOGSCAN Menu: ____________________________________________________________________ | | | | | *********************************************************** | | M (MainMenu) P (PreviousMenu) R (Refresh) H (Help) E (Exit) | | | | Configure LOGSCAN | | | | 1 - LOGSCAN status is: [ enabled] | | | | 2 - READ logs (# of preceding days 1 - 7 ) [7 ] | | | | | | Type an item number, an item key, or a command: | | | ____________________________________________________________________ Figure 5-4. Configure LOGSCAN Menu To reconfigure LOGSCAN, 1. Type 1 or logscan. 2. Type e to enable or d to disable LOGSCAN. To reconfigure the number of days that logs are to be read, 1. Type 2 or read. 2. Type 1 - 7 for the number of days. Default: 7. By default, the number of preceding days that logs are to be read is set to "7". It ensures that during the first run of HP Predictive Support, only logs from the preceding seven days are read. Thereafter, HP Predictive Support reads logs generated since its last run, but none that are more than seven days old.
NOTE If HP Predictive Support is not run frequently and the log files are large, you may want to reduce the number of days that logs are to be read.
Reconfiguring MEMSCAN The MEMSCAN utility allows you to enable or disable the reading of memory logs generated since HP Predictive Support last run. To reach the Configure MEMSCAN Menu, * From the Configure Utilities Menu: Type 3 or memscan. This displays the Configure MEMSCAN Menu: __________________________________________________________________________________ | | | | | ************************************************************************* | | | | M (MainMenu) P (PreviousMenu) R (Refresh) H (Help) E (Exit) | | | | | | Configure MEMSCAN | | | | 1 - MEMSCAN status is: [enabled] | | | | | | Type an item number, an item key, or a command: | | | __________________________________________________________________________________ Figure 5-5. Configure MEMSCAN Menu To reconfigure MEMSCAN, 1. Type 1 or memscan. 2. Type e to enable or d to disable MEMSCAN. Reconfiguring SCSISCAN The SCSISCAN utility allows you to enable or disable the reading of the onboard logs for the SCSI devices. To reach the Configure SCSISCAN Menu, * From the Configure Utilities Menu: Type 4 or scsiscan. This displays the Configure SCSISCAN Menu: _______________________________________________________________________________ | | | | | ********************************************************************** | | | | M (MainMenu) P (PreviousMenu) R (Refresh) H (Help) E (Exit) | | | | | | Configure SCSISCAN | | | | 1 - SCSISCAN status is [ enabled] | | | | | | Type an item number, an item key, or a command: | | | _______________________________________________________________________________ Figure 5-6. Configure SCSISCAN Menu To reconfigure SCSISCAN, 1. Type 1 or scsiscan. 2. Type e to enable or d to disable SCSISCAN. Configuring Transfer Capability The TRANSFER utility allows you to enable or disable transfer or download capabilities. To reach the Configure Transfer Menu, * From the Configure Utilities Menu: Type 5 or transfer. This displays the Configure Transfer Menu: _______________________________________________________________________________ | | | | | ********************************************************************** | | | | M (MainMenu) P (PreviousMenu) R (Refresh) H (Help) E (Exit) | | | | | | Configure Transfer | | | | 1 - TRANSFER status is: [ enabled] | | | | | | 2 - DOWNLOAD status is: [ enabled] | | | | | | | | Type an item number, an item key, or a command: | | | _______________________________________________________________________________ Figure 5-7. Configure Transfer Menu To reconfigure TRANSFER, 1. Type 1 or transfer. 2. Type e to enable or d to disable TRANSFER. When you enter d, no transfer of any kind occurs. To reconfigure DOWNLOAD, 1. Type 2 or download. 2. Type e to enable or d to disable DOWNLOAD. When you enter d, HP Predictive Support will not accept ruleset downloads from the HP Response Center. Note, however, that code word downloads are accepted whether or not download capability is enabled.