HP 3000 Manuals HP 3000 Manuals
Datacomm Troubleshooting Procedure No. 1 Probable Cause of File Transfer Failure: Error in modem configuration or modem set up.
NOTE If an FSERR accompanies the error message in PSRNLOGD, go to "FSERR Messages" in Appendix F first before proceeding with the instructions below.
Datacomm Troubleshooting Procedure No. 1 ---------------------------------------------------------------------------------- | | | | | Step | What To Do | How To Do It | | | | | ---------------------------------------------------------------------------------- | | | | | 1 | Make sure modem LDEV/device | To check/change the modem | | | class in psconfig is correct. | LDEV/device class: | | | | | | | | | | | * If correct, go to Step | a. Log on as manager.sys,pred. | | | 2, below. | | | | | b. Type run psconfig | | | * If incorrect, enter | | | | correct number; then, | c. Type co tr at the psconfig | | | go to Step 10. | Main Menu | | | | | | | | d. Type the item number of the | | | | field to change and press | | | | Return. | | | | | | | | e. Type the correct value and | | | | press Return. | | | | | | | | f. Type e; save your changes. | | | | | ---------------------------------------------------------------------------------- | | | | | 2 | Make the sure modem port is | Type showdev nnn, where nnn is the | | | available. | modem LDEV or device class, at the | | | | MPE prompt. | | | | | | | A. If the port is | | | | available, go to D, | | | | below. | | | | | | | | B. If the port is not | To perform an ABORTIO: | | | available because of | | | | another "owner", wait | | | | until it is free; then, | * Type abortio nnn at the MPE | | | go to Step 10. | prompt, where nnn is the | | | | modem LDEV number. | | | C. If the port is not | | | | available because it is | * Verify the abortio by typing | | | "owned" by "SYS", reset | another showdev. | | | it through ABORTIO and | | | | verify through showdev. | To check for remote console | | | | enabling; | | | | | | | If showdev then shows | * Enter Ctrl B at the console | | | that the port is AVAIL, | (LDEV 20). A flashing | | | go to Step 10; | message will be displayed: | | | otherwise, go to Step | "REMOTE: <state>", where | | | 9. If the port | <state> is either DISABLED, | | | continues to show that | PENDING, or ENABLED. | | | it is "owned" by "Sys", | | | | verify that the | | | | OPENVIEW configuration | * If the flashing | | | for "enable Automatic | message states, | | | Connection" is set to | ENABLED or PENDING, | | | OFF. | type dr (to disable), | | | | type co to exit, and | | | D. Make sure the remote | go to Step 10. | | | console is not enabled. | | | | Disable it if it is | * If the flashing | | | ENABLED or PENDING. | message states, | | | | DISABLED, type co to | | | | exit, and go to Step | | | | 3. | | | | | ---------------------------------------------------------------------------------- Table E-0. Datacomm Troubleshooting Procedure No. 1 (cont.) ---------------------------------------------------------------------------------- | | | | | Step | What To Do | How To Do It | | | | | ---------------------------------------------------------------------------------- | | | | | | | | | 2 | | | | Cont. | * If showdev shows that | | | | the modem LDEV does not | | | | exist on the system, | | | | then the LDEV is | | | | invalid or the system | | | | has lost communication | | | | with the DTC. | With the system manager, perform the | | | | following, even if the entire | | | | configuration appears to be correct: | | | * Verify the modem | | | | LDEV in | | | | psconfig, and | * For a Host-Based DTC: | | | correct it, if | | | | necessary. Go | | | | to Step 10. | * Validate NMMGR; | | | | cross-validate through | | | NOTE: If the | SYSGEN; restart the | | | modem LDEV in | system; restart the | | | psconfig is | DTC. | | | CORRECT, the | | | | system may have | * For a PC-Based DTC: | | | lost | | | | communication | | | | with the DTC or | * Validate NMMGR; | | | the DTC may be | cross-validate through | | | improperly | SYSGEN; verify | | | configured. | OPENVIEW; restart the | | | With the system | system; restart the | | | manager, step | DTC. | | | through every | | | | portion of | | | | NMMGR, including | | | | the DTC address, | | | | DTC port | | | | configurations, | | | | etc. | | | | | | | | If problems | | | | still persist, | | | | contact the HP | | | | Response Center. | | | | | | | | | | ---------------------------------------------------------------------------------- | | | | | 3 | Make sure the modem port is | To check/re-configure the DTC port: | | | configured correctly. | | | | | | | | | * Run nmmgr.pub.sys and check | | | * If it is, go to Step 4. | the DTS profile for the port, | | | | as discussed in "Phase 8: | | | | Checking the Datacomm Port | | | * If NMMGR is changed, | Configuration" in Chapter 2. | | | restart the system. If | | | | the DTC is Host-based, | | | | restart the DTC. Then, | * If the DTC is PC-based, also | | | go to Step 10. | check OPENVIEW. | | | | | | | | * Go to Appendix D, | | | | "Configuring the Datacomm | | | | Port," if changes must be | | | | made. | | | | | ---------------------------------------------------------------------------------- | | | | | 4 | Make sure the modem dialout | To check/change modem dialout | | | method in psconfig is | setting in psconfig: | | | compatible with the modem | | | | being used. Only supported | | | | modems can have an AUTODIAL | * Log on as manager.sys,pred. | | | setting in psconfig. All | | | | other modems must have a | * Type run psconfig | | | MANUAL setting. | | | | | * Type co tr at the psconfig | | | | Main Menu | | | * If the modem is | | | | properly set, go to | * If the value must be changed, | | | Step 5. | type 4 and press Return. | | | | | | | * If the modem is not | * Type the correct value and | | | properly set, correct | press Return. | | | it; then, go to Step | | | | 10. | * Type e (to save) and exit. | | | | | ---------------------------------------------------------------------------------- Table E-0. Datacomm Troubleshooting Procedure No. 1 (cont.) ---------------------------------------------------------------------------------- | | | | | Step | What To Do | How To Do It | | | | | ---------------------------------------------------------------------------------- | | | | | 5 | Power the modem off and back | | | | on again. Attempt a file | | | | transfer (see Step 10). If | | | | the transfer is not | | | | successful, go to Step 6. | | | | | | ---------------------------------------------------------------------------------- | | | | | 6 | Make sure the modem cable is | Modem is NOT cabled through the | | | P/N 92219Q and make sure it is | Access Port: | | | properly attached. | | | | | * "Dataset" end: attach | | | | securely to the modem. | | | * If the cables are | * "Computer" end: attach | | | securely and properly | securely to the DTC. | | | attached, go to Step 7. | | | | | Modem IS cabled through the Access | | | | Port: There are two cables. | | | * Otherwise, secure | | | | connections and go to | | | | Step 10. | * Cable One: | | | | | | | | * "Dataset" end: attach | | | | securely to the | | | | "Session Port" access | | | | port | | | | * "Computer" end: | | | | attach securely to the | | | | DTC | | | | | | | | * Cable Two: | | | | | | | | * "Dataset" end: attach | | | | securely to the modem | | | | * "Computer" end: | | | | attach securely to the | | | | "Remote Support Modem" | | | | access port | | | | * Modem is cabled | | | | through remote console | | | | port: | | | | | | | | * Dataset end: | | | | attach to modem | | | | | | | | * Computer end: | | | | attach to | | | | remote console | | | | port | | | | (typically, | | | | LDEV 21) | | | | | | | | If additional help is required, see | | | | the appropriate HP 3000 Series 900 | | | | configuration manual. | | | | | ---------------------------------------------------------------------------------- | | | | | 7 | | See Appendix C, "Setting Modem | | | * Reset the modem option | Options," for information on setting | | | settings (even if they | autodial modems supported by HP | | | appear to be set | Predictive Support). | | | properly). | | | | * Power the modem off and | | | | then on again. | | | | * Then, go to Step 8. | | | | | | ---------------------------------------------------------------------------------- | | | | | 8 | Attempt a file transfer | To initiate a transfer normal: | | | NORMAL. If unsuccessful, go to | | | | Step 9. | | | | | * Go to the psconfig Main Menu; | | | | type tr no and press Return. | | | | | | | | | | | | OR | | | | | | | | * From the MPE prompt, type the | | | | following and press Return: | | | | | | | | run | | | | psconfig.pred.sys;info="tr | | | | no" | | | | | ---------------------------------------------------------------------------------- Table E-0. Datacomm Troubleshooting Procedure No. 1 (cont.) -------------------------------------------------------------------------------------------- | | | | | Step | What To Do | How To Do It | | | | | -------------------------------------------------------------------------------------------- | | | | | 9 | Reset the modem port through | Details on resetting the port | | | TERMDSM (if Host-based DTC) or | through TERMDSM and OPENVIEW are | | | OPENVIEW (if PC-based DTC). | given in Datacomm Troubleshooting | | | | Procedure No. 5. | | | | | -------------------------------------------------------------------------------------------- | | | | | 10 | Initiate a file transfer. | To start a transfer normal: | | | | | | | | | | | | * Go to the psconfig Main Menu; | | | | type tr no and press Return. | | | | | | | | | | | | OR | | | | | | | | * From the MPE prompt, type the | | | | following and press Return: | | | | | | | | run psconfig.pred.sys;info="tr no" | | | | | --------------------------------------------------------------------------------------------