HP 3000 Manuals HP 3000 Manuals
Resolving Problems
This section will help you resolve some of the more obvious problems you
might encounter while installing HP LaserRX/MPE on the PC or the HP 3000.
Clearing a Hung Port
If a power failure occurs or the PC is rebooted while the HP LaserRX/MPE
INSTALL procedure is transferring files to the HP 3000, the PC might
appear to be hung when you try to reconnect to the HP 3000. The server
is still waiting for a reply since the connection was not terminated
properly. If you have a terminal emulator on the PC, terminate the
connection properly using the following procedure:
1. Run HP AdvanceLink (or whatever terminal emulator package you
have).
2. Press Break.
3. Type :ABORT, then press Enter.
You might find that the commands you enter are not echoed on the
screen or you have a "walking" colon, even though you can still
issue commands. If you have an MPE V system, press ESC : Enter to
turn the echo on and move the colon back to column 1. With an MPE
XL system, type :SET ECHO=ON and press Enter twice, and retry the
procedure.
Resolving Incompatible Measurement Interface Versions
If you try to start collecting data (running the SCOPE program), but you
have installed the incorrect HP LaserRX/MPE files on the host, you will
get an error message similar to the following:
******************************************************
Potentially incompatible Measurement Interface versions
exist between Scope/XL and this system.
This is Scope/XL version A.01.01
This system is using Measurement Interface version: X.02.09.
Please contact your local Hewlett-Packard
Support Representative for resolution.
******************************************************
Before you call for resolution, try reinstalling HP LaserRX/MPE on the
host HP 3000. Choose the source of HP LaserRX/MPE host files carefully,
and pick the correct CD subdirectory for your HP 3000's operating system.
(See table 1-1 for a list of operating systems and their corresponding
subdirectories.)
Resolving Error Messages
If an error occurs while using the INSTALL procedure, you will receive an
error message. Take corrective action and try to run INSTALL again.
After some error messages are displayed, a 2-minute, timeout delay occurs
before you can correct the information on the screen and try to
reinstall. This timeout occurs with the following errors:
* Incorrect user, group, or account password.
* Incorrect baud rate.
* Incorrect port.
* Incorrect information in the connection file.
Once the timeout has expired, move to the field containing the error and
correct it.
The following errors can be corrected immediately (no timeout exists):
* Incorrect logon.
* Incorrect connection file name.
* Incorrect connection logon file or logoff file password.
The HP LaserRX/MPE installation error messages are listed below, followed
by the basic serial error messages.
Installation Error Messages
RXDCL.
Serious data communications error: DCLnn
You entered an incorrect command, parameter, or value in the connection
file. The DCL error number that caused the error is represented by nn.
See appendix A of the Using Basic Serial Connection Files manual for the
specific error message.
RXSY001.
Logon format or passwords are incorrect. Re-type and press F1.
The logon format must be HELLO MANAGER.SYS and the passwords, if any,
must conform to the MPE accounting structure.
Correct the logon or the passwords in error, then press F1 to restart
installation.
RXSY002.
System installation is not complete. Press F8 to confirm exit.
An error occurred during the installation procedure, or you pressed F8 to
stop the process and exit from the host installer screen. In the case of
an error, after receiving the error message, F8 was pressed to terminate
the program. The above message is displayed to verify the exit request.
Press F8 to end the program and return to the MS-DOS prompt. If you do
not want to exit, press another key to remove the message and correct any
mistakes. If you press F1, the program will try to complete the
connection, and the same error will occur again.
RXSY003.
Screen fields are empty. Press F1 to continue if already logged on.
No information has been entered in the fields.
If you are already logged on as MANAGER.SYS, press F1 to continue
installing HP LaserRX/MPE programs and supporting files; otherwise, you
must enter the appropriate information before pressing F1 again.
RXSY004.
Cannot continue due to previous error. Press F8 to exit.
This is a nonrecoverable error, and the installation procedure cannot
continue.
Press F8 to terminate the program and return to the MS-DOS prompt.
RXSY007.
Cannot upload the host file (host file name.SCOPE.SYS).
This is a nonrecoverable error, and the installation procedure cannot
continue. The file in question is noted in parentheses.
Press F8 to stop and exit. Refer to the instructions on how to install
HP LaserRX/MPE software in "Installing or Updating HP LaserRX/MPE on the
HP 3000."
RXSY008.
Serious Error: Cannot open the INSTALL.MSG file.
This is a nonrecoverable error, and the installation procedure cannot
continue.
Press F8 to stop and exit. Repeat the instructions to install HP
LaserRX/MPE on the HP 3000. See "Installing or Updating HP LaserRX/MPE
on the HP 3000."
RXSY009.
Serious Error: Cannot open the INSTALL.FRM file.
This is a nonrecoverable error, and the installation procedure cannot
continue.
Press F8 to stop and exit. Repeat the instructions to install HP
LaserRX/MPE on the HP 3000. See "Installing or Updating HP LaserRX/MPE
on the HP 3000."
RXSY010.
Serious Error: INSTALL.FRM file contains an error.
This is a nonrecoverable error, and the installation procedure cannot
continue.
Press F8 to stop and exit. Repeat the instructions to install HP
LaserRX/MPE on the HP 3000. See "Installing or Updating HP LaserRX/MPE
on the HP 3000."
RXHOST.
The host server detected a serious error: RXHS10n
This is a nonrecoverable error, and the installation procedure cannot
continue. The error number that caused the error is represented by n.
Press F8 to stop and exit.
RXHS103.
Must be logged on as MANAGER.SYS.
You are not logged on as MANAGER.SYS; therefore, installation cannot
continue. To install the HP LaserRX/MPE programs and supporting files,
you must log on as MANAGER.SYS.
Correct the logon, then press F1 to restart the installation procedure.
Basic Serial Error Messages
DCL10.
Host system is not responding. Check your connection.
You either entered an incorrect baud rate or port designation or have
incorrect information in the connection file.
Correct the baud rate, port, or connection file information, then press
F1 to restart the installation procedure.
DCL12.
Encryption password is incorrect.
You could not access your connection file (or a file called from within
the connection file) due to an incorrect or missing encryption password.
Retry the connection using the correct password.
DCL14.
Cannot find the connection file.
The file name you specified does not exist.
Check to be sure you used the correct path and file names.
DCL15.
Cannot open the connection file.
The attempt to open the named PC file was unsuccessful.
Check for the correct path and file names. Also, check to be sure that
the file is not protected or already opened.
DCL16.
Cannot close the connection file.
The attempt to close the named PC file was unsuccessful.
Check for the correct path and file names. Check to be sure that the
file is not protected. Also, check to make sure the file was actually
opened.
DCL22.
Datacomm connection in use by another application.
Another application is using the connection line.
Terminate the application that currently "owns" the datacomm line, then
try again. If no other application is active, reboot your PC.
DCL25.
Failed to log on to the HP 3000.
Incorrect data in the logon procedure caused the connection to fail.
This message might also indicate the HP 3000 or another device was not in
a ready mode.
Check for correct telephone number, modem attention string, or
configuration settings. Also check your logfile to see if the logon
string and password were transmitted at the proper time. Check for any
messages from the HP 3000 indicating its readiness to receive (a DC1, for
instance).