HP 3000 Manuals HP 3000 Manuals
Obtaining Information The more relevant information you can gather, the easier it will be to resolve a problem or at least determine whether you can deal with it yourself or you need to contact Hewlett-Packard. The main sources of information available to you is the user who first reported the problem (if this was the case) and the reports produced by HP Desk. You should already be using these reports in the day to day monitoring of your HP Desk system. See Chapter 17 for more information. If you haven't been practicing this kind of preventive medicine or if something unforeseen has happened, these reports may help you pinpoint the cause of the problem. Here is a brief summary of the reports available and what you should look for in them: MERRQUE Details which messages could not be transmitted. MERROR Details data sets over 85% full and corrupted items in the database. Item Summary Report Details on items in the Local Database. Consult this if you have corrupted items in your database. Mail Node Summary Report Details mail in queue for each configured mailnode. Consult this if users complain that messages are not getting delivered. Local User Summary Report Details the amount of disk space being used by each user in their various HP Desk areas. If you are short on disk space, this will give you an indication of which users to contact about deleting unwanted items. User Diary Usage Report Details the number of entries and insertions for each user along with the earliest date for which an entry still remains on the database. If you are short on disk space, this will give you an indication of which users have a back log of old diary entries. Local and Global Data Set Summary Report. These reports detail how full the data sets in both of the databases are. Refer to these reports if you have a storage overflow problem. MAILSHOWNODE Report Details outstanding mail to be delivered. Useful in the case of mail build up. MAILSTATUS Report Gives details on the believed status of HP Desk (including the Mailroom and the Transport Manager) as indicated by the appropriate fields in the Local Database. Remember that this information could be up to two minutes old because of the way that the Supervisor works. Desklogs A Desklog is a deferred spool file which is produced as an HP Desk program attempts to shut down tidily after encountering an error for which there is no existing error message. They are intended for use by your Hewlett-Packard representative. $STDLIST Reports These are produced for the processes which run under the Supervisor and for the Supervisor itself. Some are not produced until after a MAILSHUTDOWN command has been issued. For some key processes, such as the Mailroom, $STDLIST reports are produced when the process stops whether the Supervisor is running or not. SHOWJOB Gives details on what is happening on the HP 3000.