HP 3000 Manuals HP 3000 Manuals
Escalation Procedures IBM 2780/3780 users experiencing problems while using RJE/XL should contact their user support personnel. The user support personnel should resolve all IBM network problems and should contact the HP 3000 node manager for all HP 3000 problems. If the HP 3000 node manager is unable to resolve the problem, HP should be contacted for assistance. Customers with Account Management Support (AMS) and Response Center Support (RCS) can contact a Response Center for help when solving a problem. Customers without AMS or RCS are directed to their local sales office for consulting services.
NOTE Depending on the type of service contract you have with Hewlett-Packard, you may be billed for assistance on a time and materials basis. For example, HP does not support, correct or attend to any customer-performed modification of the MPE XL operating system. Remember, if you cannot solve a problem, the more circumstantial data you can provide, the faster your HP representative can pinpoint the problem and solve it.