Resource 3000 Systems Management Service provides customers an
opportunity to place their System Management needs under the care and
supervision of trained MPE/iX professionals. As the effort and cost of
locating and training HP3000 MPE/iX operations staff increases, many
companies are choosing to outsource these tasks. Although the HP3000
boasts one of the lowest cost-of-ownership systems available, a high
level of expertise is still required to ensure that systems are
adequately administered to maintain a high degree of performance and
security.
Beyond staffing considerations, companies today are making every
effort to sharpen their business focus, eliminating or outsourcing
activities tangential to their mission. In an effort to stay focused on
their own products and services, these companies are finding that they
are better off outsourcing operational systems tasks.
R3K offers to take full responsibility for such HP3000 MPE/iX
related operational tasks. We pride ourselves on the level of experience
and integrity we require in all of our team members. R3K has the
certified staff needed to deal with all of the issues related to the
smooth operation of your critical systems. We are well aware of the
demands today's companies make of their systems availability,
performance, and security.
We expect that our clients will need us to communicate and work
with their staff and remote sites, as well as their customers. We know
how to effectively communicate with technical and non-technical
personnel. We present a courteous and professional manner to all of the
people we work with.
R3K can work with you to determine the solution that best fits your
business needs and growth plans. Our experienced consultants can help
take the difficulty out of determining the hardware requirements of your
applications. They can also work with you as you add or modify those
applications to ensure that planned growth is taken into account and
your systems do not become a bottleneck in your business.
R3K can support numerous methods of accessing your managed systems.
The most popular and economical method of connection is over secure
Internet VPN connections between our site and remote networks.
We have the experience and staff to architect and implement any
connectivity scheme to meet our customers security, performance, and
budget requirements. Our relationships with equipment vendors permit us
to deal all of the connectivity challenges in single or multi-site
situations with ease.
The R3K Customer Support has been designed to facilitate the rapid
isolation and resolution of customer problems. During non-business
hours, staff is accessible by both pager and cell phone. We have a very
sophisticated network permitting our staff to access your secure network
remotely, facilitating problem resolution after-hours.
R3K is proud to have staff members that maintain certifications in
key areas related to system operations, administration, security,
network design, and systems development.