4.3 Diagnostic Flowcharts

• Flowchart 1: Boot Test. Verifies that the system boots correctly over Fibre Channel.
• Flowchart 2: Configuration Test. Verifies the configuration of the mass storage interface on a host using the FCSCAN utility.
• Flowchart 3: Fibre Channel Connections Test. Checks that all the hardware connections between the system and the Fibre Channel mass storage devices are connected and operational.

Flowchart 1 Procedures

1. Is the system bootable over the Fibre Channel? Only certain systems can boot over the Fibre Channel adapter. If your system is not capable, you must boot from a SCSI device.
2. Is firmware version adequate? Check the firmware revision on your system for the minimum required date code for your adapter. If Yes, go to step D; if No, go to C.
3. Update firmware. Update the firmware to the appropriate level.
4. Is the Fibre Channel adapter installed correctly? If yes, go to 4.
   If no, go to step E.
5. Is the Fibre Channel adapter properly seated? Shut down the HP e3000 system by entering: CTRL-A / shutdown.
   Power down the system and disconnect the cables. Check that the adapter is properly seated in the backplane. To verify the installation, go back to step A.

Flowchart 2 Procedures

1. Run the FCSCAN utility to display information about FC adapter and devices present in the system.
2. FC adapter displayed? FCSCAN shows FC adapters configured in the system. If the adapter is not displayed, go to C. If it is displayed, continue with G.
3. Run IOCONFIG to verify if the required FC adapter is configured in the system.
4. Is FC adapter configured? If not configured, go to E. If configured but FCSCAN still is not able to display it, go to F (Call HP Support Representative).
5. Configure Adapter. Using IOCONFIG, configure the FC adapter in your system.
6. Call HP. Contact the HP Support Representative and communicate the problem.
7. Device Displayed? If devices are not displayed, go to number 4 on flowchart 3.

Flowchart 3 Procedures

1. Verify: Fibre Channel adapter properly seated. Shut down the HP e3000 system by entering: CTRL-A / shutdown.
   Power down the system and disconnect the cables. Check that the adapter is properly seated in the backplane. To verify, power up the system.
2. Adapter problem: call HP. Contact the HP Support Representative and communicate the problem.
3. Verify: connectors solidly connected. Without powering down the system, make sure the connectors on the fiber optic cable match the keyed connectors on the adapter and are solidly connected.
4. Verify: connection to Fibre Channel Mass Storage device. Make sure the Fibre Channel cable is fully connected to the Fibre Channel Mass Storage device and the device is operating. Follow the instructions in the device manual to check the device state. Try changing the connection to a different port on the Fibre Channel Mass Storage device, if possible. After checking the connections, go back to flowchart 1.
5. Verify: Fibre Channel Mass Storage device powered on. Make sure the Fibre Channel Mass Storage device is powered on.
6. Verify: run Fibre Channel Mass Storage device-specific diagnostics. If diagnostics are available to troubleshoot the Fibre Channel Mass Storage device, follow the steps to verify that the device is functioning properly. After verification, go back to flowchart 1.