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Stage/iX errors that occur during Patch/iX display through
the Patch/iX error handling system. For information on Stage/iX
errors that occur outside of Patch/iX, refer to "Stage/iX
Messages (STAGEMAN)." There are three error levels in the HP Patch/iX utility. Warning Level—warnings
are given if a condition exists that could hinder your ability to
complete the task. If a warning is encountered HP Patch/iX will display a Warning
window, but allow you to continue with the task. An example of a warning condition is if the patch reference
file (REFxxxxx) is missing or corrupt.
This file is not required for HP Patch/iX to complete successfully,
but may hinder your ability to understand the purpose of the patch. Error Level—When
HP Patch/iX encounters an error condition it displays an Error Window. This window provides a brief description of the error. Some
errors are recoverable, while others are fatal. An example of a recoverable error
is the selection of an option that is not available at the time. An example of a nonrecoverable error
is insufficient disc space available to complete the activity.
If an error is encountered HP Patch/iX will display an Error
window, but allow you to continue with the task. Fatal Error—When
HP Patch/iX experiences a fatal error it will terminate gracefully. It first provides the Error Window, then once you acknowledge
the Error Window, it displays the Fatal Error window. The Fatal Error window informs you that HP Patch/iX will terminate
and displays instructions on how to recover once you have resolved
the problem.
To correct error conditions and return to Patch/iX: If an error message displays indicating that the CSLT/STORE
tape or staging area cannot be created, HP Patch/iX returns you
to the MPE/iX prompt. Exit Patch/iX. Depending upon the type of error you encountered, you will
automatically be terminated from Patch/iX or you will have the option
to Exit out of Patch/iX. To exit from Patch/iX, select the
Exit, F8, function key until you see the Main menu,
then select the Exit HP Patch/iX menu
option. When a fatal error is encountered HP Patch/iX prompts
with the fatal error prompt. Acknowledge the error, press the key. HP Patch/iX exits gracefully and prints important error information
to the terminal window. If HP Patch/iX experienced an installation
tools library error it also prints the error message associated
with that error. Below are sample messages: ************** INTERNAL ERROR MESSAGE ******************* HP
Patch/iX experienced the following library status RL
STATUS.SUBSYS = INSTALLATION TOOLS LIBRARY RL STATUS.ERROR = 643
The associated error from the catalog is as follows:
Unable to initialize environment for patch installation (INSTERR
#263)
************ HP Patch/iX ERROR MESSAGE ************** ERROR: HP
Patch/iX failed to setup for patch management (PMERR 74).
CAUSE: HP Patch/iX attempted to performed a number of setup tasks
that are required to successfully qualify a set of patches and
create a CSLT. One of these operations failed.
ACTION: Review PMLOG.INSTALL.SYS for errors. It will display the
errors that occurred, along with cause and action text. These
errors are written as they are encountered so they will become
more generic with each message.
Often failures during setup are related to either the failure to
restore a set of files from tape, or missing files that HP
Patch/iX expects to find. These types of error are often related
to an attempt to customize the setup activities. Rerun HP
Patch/iX and allow HP Patch/iX to perform the default setup
activities for the selected patching task.
Patch management was NOT successfully completed.
** EXITING HP Patch/iX ** |
Check the error log to identify the problem area
and correct the problem. Refer to "Patch/iX Error Logs"
on page H-7 for a listing and description of the Patch/iX error
logs. Return to HP Patch/iX. In many cases HP Patch/iX allows you to recover from errors
at a place close to where the error occurred. HP Patch/iX maintains
a binary recovery file called PMRECOVR.INSTALL.SYS
that contains information about the last run of the tool. When you
restart HP Patch/iX, it looks for this file, and if found, asks
you whether you want to recover. Respond Yes to recover the existing process. If you respond Yes HP Patch/iX
restores the environment from this file. It also tells you where
you last left off. HP Patch/iX has found a recovery file.
Do you wish to resume with the previous HP Patch/iX
session?(y/n)y |
HP Patch/iX starts up and recovers the previous environment.
When the recovery is complete it displays a prompt window that describes
how to continue. Press the [RETURN] key to continue. HP Patch/iX displays the Main Menu,
with the recommended menu action highlighted. HP Patch/iX allows
you control over how to continue. You can choose to continue from
where you left off or select any of the previous menu items to start
at an earlier step. If the error occurred while you were processing
a patch, Hewlett-Packard recommends that you: Return to
and select, the Qualify Patches Main
menu option. Requalify the patches. Veto/Force required patches. Requalify the patches again.
When you go back through qualification then all the steps
in the Create [Stage][Tape] or Create [Tape]
screen will be done again If the problem was caused by a non-patch related
concern, such as a bad tape that you have replaced, then you start
where you left off, for example, in the Create [Stage][Tape]
or Create [Tape] screen. When you go to Create [Stage][Tape]
or Create [Tape] immediately then HP
Patch/iX continues where it left off, since no changes were made. Select the Create [Stage][Tape]
or Create [Tape] Main menu option, return
to "4.11 Creating a Patch Tape or Staging Area"
to complete creating the staging area.
Patch/iX Error Logs | |
HP Patch/iX is built on a common installation tools library.
This means that aside from its window handling routines it calls
library routines and system utilities for qualifying patches, modifying
system libraries, and creating the tape. HP Patch/iX logs information
about the run including error messages to the file PMLOG.INSTALL.SYS.
The error messages printed in this file may also point to other
log files that are used by these other routines or utilities. The
set of potential log files are as follows: PMLOG.INSTALL.SYS
— This is the first place to look for information about
the last run of HP Patch/iX. It contains the users choices, information
about operations that were performed and errors that were experienced.
The errors may point to some of the other log files if HP Patch/iX
thinks that additional information may exist in the other file. PATCHAUD.INSTALL.SYS —
This is the logfile for the common installation tools library routines
used for patch qualification activities. It contains extensive (and
often hard to understand) information about the patch qualification
results. AUTOLOG.INSTALL.SYS —
A log file of most of the activity carried out by calls to the common
installation tools library from the Create Tape
screen. This file has all OCT, LINK EDIT, SOMPATCH, BUILDINT, and
ABLDINTX output. This file can be checked for error messages that
occur during the Create Tape screen of
HP Patch/iX. This file is used in conjunction with the log file
INTLOG.INSTALL.SYS. INTLOG.INSTALL.SYS —
A log file of most of the activity carried out by calls to the common
installation tools library from the Create Tape
screen. Whereas AUTOLOG contains the output of stand alone utilities,
INTLOG contains the output from the common installation tools library
itself. This file can be checked for error messages that occur during
the Create Tape screen of HP Patch/iX.
This file is used in conjunction with the log file AUTOLOG.INSTALL.SYS. LOGFILE.INSTALL.SYS —
This is a generic logfile that is used for some of the more common
installation tools library routines. It is also used for the library
routines that handle any SUBSYS product processing. STRLIST.INSTALL.SYS —
HP Patch/iX does a CREATEPROCESS
on STORE under several circumstances. The output of the STORE/RESTORE
operation will be logged in this file. HPINSTFL.INSTALL.SYS —
This file is only used by the Phase II run of HP Patch/iX. This
phase includes the restore of files from the (HP Patch/iX) created
installation tape and the streaming of installation files. TMPSCAUD.INSTALL.SYS —
This is also used for the logging of activities related to the creation
of the TMPSTRxx files that occurs when the user first enters the
Create Tape screen. STAGELOG.INSTALL.SYS —
This is for errors that occurred while creating or modifying a staging
area.
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