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by Patch Support Team Commercial Systems Division
MPE/iX patches for MPE/iX Release 5.0 and beyond, are available on the HP
Electronic Support Center to all customers.
Features and Benefits
The new patch access and delivery system benefits all MPE/iX customers with:
- Improved overall communication between HP and customers.
- Provision of useful and timely information for patch justification and
decision making.
- Reduced system downtime for known problems.
- Reduction of the turnaround time for patch availability and delivery.
- Close to 24*7 access time.
- Unification of the MPE/iX and HP-UX patch delivery process.
Electronic access to patch information and delivery of patches provide three
basic services:
- Access to patch information in an automated, timely and accurate
manner.
- Electronic downloading of patch information and binaries.
- Proactive notification of new patches via email.
Access Method to the HP Electronic Support Center
To serve customers the HP Electronic Support Center provides World Wide Web
access for downloading patches.
Access to World Wide Web Server (www)
HP Electronic Support Center is available through the World Wide Web.World
Wide Web access is the easiest, fastest, and most popular method of browsing
for patch information and downloading patches. It is more reliable, especially
for large patches.
- U.S. Web accessing address:
http://us-support.external.hp.com
- European Web accessing address:
http://europe-support.external.hp.com
Electronic Digests
If you want to keep yourself up-to-date on the latest development of MPE/iX
patches, you can sign up for the daily Security Bulletin and weekly
mpeix_patch Bulletin. Once you have subscribed to these two bulletins, you
will receive these digests on a periodic basis via electronic mail. HP
Electronic Support Center will inform you proactively about newly developed
security and GR patches. For more information, refer to the instructions on
the Electronic Support Center website.
AUTOPAT Installation Document
AUTOPATINST is a document with instructions to assist you in installing
one or more patches needed by your MPE/iX system using the AUTOPAT
installation tool.
To retrieve the AUTOPAT patch installation instructions:
- Access the "HP Electronic Support Center" website using the appropriate
web address for your country.
- Enter login user ID and password.
- Click on Technical Knowledge Base.
- Click on Retrieve a document.
- Enter AUTOPATINST in the Enter Document ID field.
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