HP 3000 Manuals HP 3000 Manuals
HP Support Because your HP 3000 Series 9X8LX system plays such a critical role in your office, Hewlett-Packard realizes the importance of system support and offers a variety of services designed to match your business needs in maintaining your system. What services are available? Here are a few support service packages that Hewlett-Packard offers: Software license, information, and updates. This service includes the software license for new releases, patches and updates to your HP software products. You also get electronic access to current HP support information and up-to-date HP software and manuals. HP SupportLine electronic support enables any member of your information technology staff to locate essential product and support information. You can choose from a variety of software and documentation media types. For example, compact disc read-only memory (CD-ROM) technology offers an efficient and cost-effective alternative to the traditional options of magnetic tape for software and paper for documentation. The features of this service are: * License for software updates * Software media and documentation * HP SupportLine electronic support * Assigned contract administrator Software assistance, information, and updates. HP System Support service provides comprehensive software maintenance services that increase the availability of your systems and applications. HP Response Center engineers work with your system managers and operators to resolve problems with HP software products and supported non-HP applications. HP maintains complete diagnostic centers worldwide that house at least one of every computer system HP has ever manufactured. These centers allow our engineers to replicate your software and system environment in the problem-solving process. Sophisticated remote support tools enable HP to link directly to your environment and access system configruation and support information. You also receive software updates and patches that are essential in keeping your systems current. HP System Support service includes the software licenses for new releases, patches and updates to HP software products. The features of this service are: * Software assistance * Electronic software call submittal * Escalation management (software) * Remote software support * License for software updates * Software media and documentation * HP SupportLine electronic support * HP PowerPatch tapes (select products) * Assigned contract administrator Hardware support with software information and updates. This service includes the software license for new releases, patches, and updates to your HP software products. You also get electronic access to current HP support information and up-to-date HP software and reference manuals. HP SupportLine electronic support enables any member of your information technology staff to locate essential product and support information. You can choose from several types of software and documentation media, including compact disc read-only memory (CD-ROM) technology, which offers an efficient and cost-effective alternative to the traditional options of magnetic tape for software and paper for documentation. The features of this service are: * On-site hardware support * Esclation management (hardware) * 24-hour hardware call submittal * License for software updates * Software media and documentation * HP SupportLine electronic support * Assigned contract administrator Hardware, software, and network support. This service provides high-quality hardware, software, and network support that enables you to increase productivity and computer system uptime. You get the flexibility to choose the hardware response time and coverage periods that meet your service needs. HP Response Center engineers work with your system managers and operators to resolve problems with HP software and supported non-HP applications. Sophisticated remote support tools enable HP to link directly to your environment and access system configuration and support information. The features of this service are: * On-site hardware support * Software assistance * Escalation management * Flexible call submittal * License for software updates * Software media and documentation * HP SupportLine electronic support * Network support * Complete network documentation * Assigned contract administrator Personalized system support. This service provides personalized comprehensive hardware, software, and network maintenance. With this service, you can rely on an HP support team to focus on your maintenance needs. Your support team's understanding of your business and computing environment enables them to proactively prevent problems from occurring and if problems do occur, to resolve them quickly. As a result, you spend more time managing your business and less time managing your systems. This service gives you the flexibility to choose the hardware response time and coverage hours that meet your needs. You also get access to the worldwide HP Response Center network. This service includes the software license for new releases, patches, and updates to HP software products. The features of this service are: * Assigned system support engineer * Assigned HP Response Center engineer * Patch management assistance * Operational reviews * System release planning seminars * Installation of software updates and add-on hardware products * On-site hardware support * Software assistance * Escalation management * Flexible call submittal * License for software updates * Software media and documentation * HP SupportLine electronic support * Network support * Complete network documentation * Assigned contract administrator