HP 3000 Manuals HP 3000 Manuals
GLOSSARY
Abbreviated Item Key Command
A string of abbreviated item keys. Generally, the first two letters of
an item key are enough to form a unique item key. (See Item Key and Item
Key Command.)
Account CE
The customer engineer.
Action Summary
A report generated by HP Predictive Support, listing the events, internal
messages, and the number of attempts made to transfer information to the
HP Response Center for each run.
Autodial
The file transfer function in which HP Predictive Support automatically
dials the modem to establish connection to the HP Response Center.
Automatic Scheduler
A feature that eliminates the need for job streams to run HP Predictive
Support. It is configured through the "Configure Schedule" Menu of
psconfig.
Baud
Speed at which the HP Predictive Support modem transfers information to
the HP Response Center. The baud rate is configured through the
"Configure Transfer Information" Menu of psconfig. A setting of 1200,
2400, or Autoselect is allowed; however, Autoselect should only be used
if using a 2400 baud modem.
Classic Predictive
That part of the HP Predictive Support system that resides on a customer
HP 3000 MPE/V ("classic") machine. It performs functions similar to HP
Predictive Support MPE/iX.
Code Word
A software feature that allows HP Predictive Support to run on the
customer system for the duration of the support contract.
Code words may be:
* Regular: This is a code word generated and downloaded to the
customer system because a valid IBS/SPORTS match was found.
* Temporary: This is a code word that is valid for 90 to 110 days.
It is downloaded to the customer system when a valid IBS/SPORTS
match could not be found (based on the data transmitted with the
code word request) or the IBS/SPORTS system was not available at
the time of the code word request.
Code Word Status
The status of the code word on the customer system. Statuses are:
* Active. The code word is active.
* Expired. The code word is no longer operative.
* Grace. The code word is in a period between expiration date and
expiration. The grace period provides time for HP and the
customer to renew and process a support contract before HP
Predictive Support shuts down.
Configuration
A term referring to either of the following:
* The layout of the HP 3000 Series 900 system (number of peripheral
devices, printers, and so forth).
* The information that is entered into psconfig that uniquely
identifies the system as one covered under HP Predictive Support.
Information to be configured includes customer information, file
transfer information, peripheral device and memory coverage,
scheduling information, report frequency and destination, code
word configuration, and utility enabling.
Configuration Report
A report that lists all information currently in psconfig. Included are
customer information (such as software handle, and system serial and
model numbers); file transfer information (such as the HP Response Center
phone number to be dialed, modem baud rate and dialout method);
peripheral device and memory coverage; and so forth. Configure the
output destination and frequency of this report through the Configure
Reports Menu of psconfig. Print this report interactively through the
Print Reports Menu of psconfig or through a psconfig command issued at
the MPE prompt.
CSO
Customer Support Order, a support document containing detailed
information about a system problem and the actions taken to resolve it.
Customer Information
Information used by HP Predictive Support to identify the customer, the
system, the customer contact and the contact phone number, the HP Area
Office assigned to the customer support, and so forth. This information
is entered through the psconfig Configure Customer Information Menu.
Customer Support Order
See CSO.
Datacomm Port Configuration
The configuration of the DTC port on the HP 3000 Series 900 machine to
which the modem used by HP Predictive Support is connected. Modem port
configuration is set through NMMGR if the DTC is host-based, or through
NMMGR and OpenView if the DTC is PC-based.
Datacommunications and Terminal Controller.
See DTC.
Date Format
A data field, specified through the Configure Customer Information Menu,
that controls the date format printed on HP Predictive Support reports.
The values are: US (default) mm/dd/yy, and EUR dd/mm/yy. NOTE: If the
Series 900 system has NLS (Native Language System) and EUR format is
desired, leave the value the Date Format field at its default (US). NLS
reverses the date format to EUR.
DISCSCAN
A HP Predictive Support utility that queries the onboard logs of CS80
protocol and FLEX protocol disk drives.
Distributed Terminal Controller.
See DTC.
Download
Refers to data transfers from the HP Response Center to the customer
system. Downloads only occur after HP Predictive Support has initiated
contact with the HP Response Center system.
DTC
Distributed Terminal Controller. Also known as "Datacommunications and
Terminals Controller." A DTC is a device which connects asynchronous
devices (like terminals, modems, and printers) to the 900 Series of HP
3000 computers.
The DTC is connected to the system over a LAN (Local Area Network) and to
asynchronous devices through RS-232 or RS- connections.
Each DTC provides six slots, each of which can contain one of the
following connector cards:
* Eight 3-pin RS-232-C local connections.
* Eight 5-pin RS-422 local connections.
* Six 25-pin PS-232-C modem connections.
Event
A term indicating that errors for a given device have crossed a
threshold. HP Predictive Support generates a message to be sent to the
operator console or the HP Response Center. (See also Ruleset.)
Event Message
A message to the operator console or the HP Response Center when errors
for a given device have crossed a threshold, as defined by the ruleset
for that device.
File Transfer Information
Information that is required to properly establish file transfer
connections to the HP Response Center. The information is configured
through the "Configure Transfer Information" Menu of psconfig.
FIREMAN
FIeld REsource MAnagement system, a support system containing all the
data about a CSO (Customer support Order). When a CSO is created, the
following information is made part of the CSO header: system serial and
model number, customer name, contact, and contact phone number, the
repair office, and dates and times of both the last HP Predictive Support
run and the events received at the HP Response Center.
FLEX Drive
A disk or cartridge tape device that uses the FiberLink EXchange (FLEX)
protocol, which is a protocol similar to CS80 for communication with the
SPU (System Processing Unit).
FSERR
File System ERRor.
Handle
See Software Handle.
Heartbeat
A special "event" message generated every three months. Its purpose is
to inform the HP Response Center that HP Predictive Support is properly
running on the customer system.
IBS
Installed Base System, an HP-internal support system that provides
support contract information associated with the system serial number.
IBS, or IBS/SPORTS (the expanded application), is used along with the
System Warranty Account Tracking (SWAT) and the FIeld REsource MANagement
(FIREMAN) system.
IBS/SPORTS
The expanded application of the Installed Based System; see also IBS.
Item Key
The identifier of a selection available on a psconfig Menu. It is always
the first word in the menu item description and is always displayed in
upper case letters. (See also, Item Key Command.)
Item Key Command
A string of item keys, used to bypass normal menu traversal in psconfig.
A valid item key command consists of item keys along a direct menu path.
(See also, Abbreviated Item Key Command.)
JPSINST
The HP Predictive Support product installation job stream.
JPSUPDTE
The HP Predictive Support product update installation job stream.
LDEV
Logical device, a configured component such as a disk or tape drive, an
intelligent processor, or a printer.
LOGSCAN
An HP Predictive Support utility that processes system log files.
Manual DialOut
Dialout mode where the system operator dials the modem whenever an HP
Predictive Support analysis reveals information to be sent to the HP
Response Center. (In contrast to Autodial, where the software dials the
modem.)
MEMSCAN
An HP Predictive Support utility that tracks single-bit and double-bit
memory errors.
Menu Commands
psconfig menu commands are always displayed at the top of a menu. To use
a command, type its letter and press RETURN. The commands are:
* M = Main Menu: to go back to the Main Menu.
* R = Refresh: to refresh the menu.
* P = Previous Menu: to go back up one menu in the menu hierarchy.
* Example 1: Typing P at the Configure Customer Information
Menu takes you to the Configure Predictive Menu.
* Example 2: Typing P at a Help Menu takes you back to the
menu from which you entered Help.
* H = Help: to go to the Main Help Menu.
* E = Exit: to exit psconfig and return to MPE.
Modem Port Configuration
See Datacomm Port Configuration.
MPE/iX
MultiProgramming Executive for Precision Architecture systems
Native Language System
See NLS.
NLS
NLS (Native Language System), when resident on a customer system,
"reverses" the date format. Therefore, if HP Predictive Support is being
installed onto a system with NLS and European date format (ddmmyy) is
desired, leave the date format in psconfig as "US".
OPSDB
Onsite Predictive Support DataBase
PDEV
Stands for Physical Device, the identifier that uniquely identifies a
peripheral device on an HP 3000 Series 900 machine.
Peripheral Configuration
The device configuration information entered into the psconfig Configure
Peripheral Devices Menu. This information is used by HP Predictive to
identify which are the devices it should monitor. Serial and model
numbers are used to identify the devices.
PREDICTA
A jobstream, provided with the HP Predictive Support software, that can
be used to run HP Predictive Support as part of a regular system backup
routine (instead of using the Automatic Scheduler provided through
psconfig).
PSCODERD
The code word request file transmitted to the HP Response Center.
PSCODEWD
The name of the code word file downloaded from the HP Response Center.
psconfig
A menu-driven, interactive program through which information central to
the operation of HP Predictive Support is specified, or configured. It
consists of menus in a four-level hierarchy with the following functions:
* Level 1: Main Menu. Start/stop a current run of HP Predictive
Support, and "go to" level 2 menus.
* Level 2: Transfer Data Menu (to initiate file transfers
interactively); Print Reports (to print reports interactively);
Configure Predictive (to reach configuration menus (Level 3); and
Maintenance (to perform specific maintenance activities).
* Level 3: Configuration Menus, through which you enter file
transfer information, customer information, and physical device
and memory coverage, and examine current code word status. This
level also provides access to the utility configuration menus
(Level 4).
* Level 4: Utility configuration menus.
psconfig Log Report
A report providing an audit trail of each activity performed in psconfig.
Configure the output destination through the Configure Reports Menu of
psconfig; print this report interactively through the Print Reports Menu
of psconfig or through a psconfig command issued at the MPE prompt.
PSDCFILE
The data file, created by HP Predictive Support whenever its analysis
results in event messages for the HP Response Center. This file is
transmitted by PSUXFRDP; and, after successful transmission, is purged by
PSUXFRDP. It is re-created with the next HP Predictive Support run that
results in event messages for the HP Response Center.
PSMON
Predictive Support Monitor, a component of the HP Predictive Support
software. PSMON coordinates all processes between the main HP Predictive
Support program and its utility programs, as well as any other
functionalities associated with the main program.
PSRNLOGD
The HP Predictive Support run log.
PSUXFDMP
One of two programs that carry out the file transmission process. It is
also known as the retry monitor because it controls the number of
attempts and the timing between attempts to transfer data in the event
the initial attempt to transfer is unsuccessful. (The number of attempts
and the timing between attempts are stored in the OPSDB.)
PSUXFDMP gets the modem LDEV number, the HP Response Center phone number,
and the system serial and model numbers from the Onsite Predictive
Support DataBase (OPSDB) and launches PSUXFRDP, the second program in the
file transmission process.
OPSDB data is stored through psconfig.
PSUXFRDP
The second of two file transfer programs. This is the actual file
transfer program. It is responsible for identifying the system modem,
dialing the modem, and transferring the data file, PSDCFILE, to the HP
Response Center. It is also responsible for receiving ruleset downloads
and code words from the HP Response Center.
Upon successful transmission, PSUXFRDP purges PSDCFILE.
RCE
HP Response Center Engineer.
Regular Code Word
See Code Word.
Retry Monitor
See PSUXFDMP.
Ruleset
A set of rules specified for a device or group of devices. Rules specify
information (such as thresholds) that the HP Predictive Support software
uses to determine what device and system information should be analyzed
and what events should be generated under various conditions. Rulesets
are downloaded (transmitted) from the HP Response Center to the customer
system as new devices are supported or when existing rules are enhanced.
Ruleset Download
See Ruleset.
Serial Number
See System Serial Number.
Software Handle
A 20 character, alpha-numeric field that identifies a system.
SPORTS
SuPport ORder Tracking System, an HP-internal support system that is the
expanded application of the Installed Base System (IBS) and is often
referred to as "IBS/SPORTS." SPORTS provides contract information
associated with the serial number found in event messages. SPORTS is
used along with the System Warranty Account Tacking (SWAT) and the FIeld
REsource MANagement (FIREMAN) systems.
SWAT
System Warranty Accounting Tracking
Swapping Devices
The process of exchanging the physical ports of two similar devices. It
is done under certain maintenance conditions. When the ports for similar
devices are exchanged, the new configuration information must be entered
through the Configure Peripheral Devices Menu of psconfig.
System Handle
See Software Handle.
System Model Number
A number identifying the system model number; this information is
required by HP Predictive Support and is entered into psconfig. The
format is usually nnnnnA[A] (five numbers followed by one or two alpha
characters) or [A]nnnnA[AA] (one alpha character followed by four numbers
and one to three alpha characters)
System Serial Number
A number uniquely identifying a customer system; this information is
required by HP Predictive Support and is entered into psconfig. The
format is usually nnnnAnnnnn (four numbers followed by one alpha
character followed by five numbers). or A[A]nnnnnnnn (one to two alpha
characters followed by eight numbers).
Temporary Code Word
See Code Word.
Trace Report
A report providing a detailed audit trail of each HP Predictive Support
run. Configure the output destination through the Configure Reports Menu
of psconfig; print this report interactively through the Print Reports
Menu of psconfig or through a psconfig command issued at the MPE prompt.
Versions Report
A report listing the ruleset versions currently operating on the customer
system. Configure the output destination through the Configure Reports
Menu of psconfig; print this report interactively through the Print
Reports Menu of psconfig or through a psconfig command issued at the MPE
prompt.