HP 3000 Manuals

RJE/XL Node Manager's Guide

Chapter 6  Troubleshooting RJE/XL 

This chapter contains tools, utilities and procedures to be used in
troubleshooting RJE/XL and the BSC Link.  It also contains escalation
procedures (to be used when a problem cannot be resolved by the
customer), including guidelines for submitting Service Requests (SRs).

Topics covered in this chapters are as follows:

 *  Troubleshooting procedures

     *  Isolating problems

     *  Identifying problems

     *  Determining causes

     *  Resolving problems

 *  Common problems

     *  Invalid software installation

     *  Version incompatibilities

     *  File system errors

     *  Procedural/User errors

 *  Configuration problems

     *  HP 3000 configuration problems

     *  Host configuration problems

 *  Installation problems

     *  Inactive VTAM node

     *  Hardware problems

 *  Output routing problems

     *  Unrouted data stream expected

     *  Output routing verification

 *  The tracing facility

     *  PSI driver tracing

     *  BSC firmware tracing

     *  RCS trace

     *  RJE internal tracing (RJLOG command)

 *  NMDUMP

 *  NMMAINT

 *  LINKCONTROL

     *  LINKCONTROL status

     *  LINKCONTROL statistics

 *  RJE/XL troubleshooting tools

 *  IBM (Host) troubleshooting tools

 *  Hardware troubleshooting tools

 *  Submitting an SR

 *  Escalation procedures

MPE/iX 5.0 Documentation