# Key Enabler: ITSM Strategy

- ## An entirely new layer of management capability IT must build to close gap:

  - Repositioning of IT as major contributor to the business value chain
  - Utility approach, managing the business of IT through a service driven strategy
  - Unification of staff/tools through process adoption and continual improvement
  - Uniform/aligned IT goals based upon needs of the business end user and bottom-line

Mission Statement: “Provide IT with the tools and methods to measure and manage its service delivery performance against objectives set by its customers”.

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