# The “Golden Rule” GAP

The ‘GAP’

- GAP=
  - IT focus is infrastructure management
  - Business focus is quality and cost of information services
  - Lack of common ‘language’

- GAP = Lost $$$ through:
  - Inability to operate to ;Golden Rule’ principle
  - Lack of business context in IT processes
  - Lack of common IT/business goals

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