# Winds of Change

- ## Technology advances outpacing IT practices

- ## Global economy and e-commerce

  - Virtual customer, blurred ‘end-to-end’ vision
  - Growing dependency on external providers

- ## Pressure to ‘align’ with business

  - Anticipate and adapt to changes in business needs
  - Support ‘supply chain’

- ## Operate as a ‘business within a business”

  - Know and manage cost of delivery/support
  - Manage suppliers as service providers

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