# The ITSM Blueprint

Operate

Service

Produce

Service

Business

Requirements

Establish and

Market IT Value

Deploy

Service

Support

Service

Provision

New Service

Request

Report Service Levels Quality & Cost

Golden

Rule

Availability

Contingency

Performance

Capacity

Costs

Strategy

Infrastructure

Organization

Security

Process

Service

Catalog

LOB

Catalog

ORDER

FULFIL

Extract from

ITSMI ‘IT Blueprint’

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