# The “Golden Rule” for IT

Service

Levels

Online Delivery & Support Processes

Infrastructure Management

Lines of Business

“IT Event”

What resource is impacted and what are it’s related components?(RIL)

What is the operational impact?

(OIL)

What is the impact upon service levels? (SIL)

What is the business impact upon

lines of business (BIL) ?

… that IT actions are prioritized by bottom-line BUSINESS impact

Previous slide | Next slide | Back to first slide | View graphic version