# Operations Management: Scenario

Slide 17: Line of Business

Slide 3: IT Services Staff

Slide 10: IT Operations

Slide 7: Specialists

Slide 23: Management Console

Second Line Support: 24hr.

Non-Critical Events

Management Station One

First Line Support: 6 hr.

Business-Critical Events

Secure Communication

Impact Messaging

FYI Message

Escalation Center

ARM Events

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