# IT Service Management Cycle

Enterprise Business Model

IT Service

Agreements

Corporate

Business

Plan

IT Service

Requirements

Service

Impacts

Service Level

Reporting

Bottom-Line

Impact

IT Operations Model

Service

Objectives

Process

Resources

Organization

Product

Strategy

Financials

Market

Needs

Lines of

Business

Support

- Helpdesk

- Problem

- Configuration

- Change

- SC&D

- Cost

Operation

- Automation

- Availability

- Performance

Service Management

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