# Typical Timeline & Cost

6-8 Weeks

Cost: US55k-95k

Initiate & enable Executive Implementation Team (EIT), Define goals, priorities, constraints, resources, Select LOB, Form Process Implementation /Improvement Team (PIT), define organization/services, apply to (tool) model

PIT Focus workshops for service level management, Help desk, problem, change & configuration management. Apply to (tool) solution model. Define reporting requirements & elements of Communications Plan. Training.

Allow client familiarization. Develop end-user training program. Design

additional service management processes (plan, design, develop, deploy).

Investigate web-based options to support Communications Plan.

LOB& Service valuation workshop. Process review workshops, integrate systems & network management platforms, Deploy Communications Plan, Implement Business Impact prioritization, handover training.

Transition product support to vendors. Remote support of project. Implement and evaluate report systems, assess need for, and optionally plan for final on-site visits and incremental assistance.

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