# ITSM Implementation Cycle

Process

Improvement

Workshops

Education

Training

Target a line of

business (LOB)

Define service

catalog for LOB

Define and prioritize

service agreements

for LOB

Identify common ‘events’

for each service

Implement best practice

operations/support model

Drive model based

upon service level

impacts/priorities

Measure/Tune

Establish

feedback loop

Implement business

impact based

prioritization

Add incremental

LOB and services

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