## Service Level Management and Technology Infrastructures for ERP

### Kenneth Mage

Bloomfield Computer Systems
1750 South Telegraph Road, Suite 300
Bloomfield Hills, MI 48302
Phone: (248) 322-9440
Fax: (248) 335-8715
E-mail: Kmage@Bcomp.com

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### Table of Contents Service Level Management and Technology Infrastructures for ERP Presentation #: N504 Why is SLM and TI important for ERP implementations? What is Service Level Management? Areas SLM Must Address Service Level Baseline System Availability System Performance Contingency, Backup and Disaster Recovery Security and User Account Administration End-User Support and Help Desk End-User Support and Help Desk What is a Technology Infrastructure Areas TI must address Technical Production Architecture Operation Support Tools Testing, Development and Training Environment Approach to Addressing SLM/TI for an ERP Implementation Phase 0 Project Organization Phase 1 Conduct Environment Assessment Phase 2 SLM/TI Planning Phase 3 Develop Migration Plan Phase 4 Implement Migration Plan Why is SLM and TI important for ERP implementations? Questions