# Key Enabler: Value Chain Thinking

- ## Value Chain - enable information flows to gain competitive advantage

- ## Based upon best practices

- ## Requires integrated toolset

- ## Integrated workflow of IT events

- ## Planned, controlled and coordinated across IT

- ## Instruments IT operations

- ## Standard order processing

Company

Functional Structure

Requests

Customer

Service

Service

Manager

Technical

Support

Quality

Management

Process-based Structure

Calls

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