# Lessons Learned Key User Development

- ## Expect to grow key users from single package to multi-function

- ## Focus first on single site solution first and then expand efforts within a multi-site environment

- ## Someone must be available that truly understands module table relationships and their supporting functionality

- ## Ensure key users are fully dedicated to the project

  - May be difficult to obtain dedicated resources in a multi-site project
  - Semi-dedicated resources don’t ramp up easily and may be easily distracted by their original work responsibilities
  - Co-locate in team room & build sense of urgency to promote involvement

- ## Enhance new implementations by integrating existing implementation methodologies, techniques and key users

- ## Factor in attrition

  - People will leave. Ensure a project structure is in place so work effort is easily captured and enables people to easily ramp up when they are brought in the project.
  - Consider a project bonus during the project life, a key turning point

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