Lund Performance Solution | Server Performance Software and Services

ClearView/Gallery FAQs

Lund Performance Solutions

1.	When I open ClearView/Gallery it gives me the opening screen and says "License manager detected, attempting to connect..." and sits there.
2 & 3.	When I open ClearView/Gallery and attempt to open a chart or modify a template, it immediately posts an error message telling me that Internet Explorer may not be installed on my machine and exits - no dialog other than the error message pops up. This problem will occur even using the sample data file(s).
4.	When I run ClearView/Gallery I get the message "The license code is not present or invalid," but I entered a license code during installation.
5.	ClearView/Gallery seemed to be working fine until a few days ago. Now I get the message "The data is too recent to convert" even though I have a fully licensed copy of the product (HPe3000).
6.	I get this error message when I try to download info to ClearView/Gallery: Tape stamp out of order.
7.	I've automated a ClearView/Gallery job, but there is no graphical output? Why is that?
8.	When I attempt to extract information from SOS on the HP e3000 to my PC and open it in ClearView/Gallery, I keep getting the error that is attached to the Word document. Can you please let me know what it might be?
9.	I just received a new license code, where does the new license go?

Question 1:
When I open ClearView/Gallery it gives me the opening screen and says "License manager detected, attempting to connect..." and sits there.

Answer:
This is because the license manager (for the Perfgal/SeNTry package) is installed and but is either stopped or does not have a valid license file. The program will start after pausing for 30 seconds but it will not load .smf files that are more recent than the beta test expiration date of 11/1/99. A valid license file is required in order to load .smf files.

Question 2:
When I open ClearView/Gallery and attempt to open a chart or modify a template it immediately posts an error message telling me that Internet Explorer may not be installed on my machine and exits - no dialog other than the error message pops up. This problem will occur even using the sample data file(s).

Answer:
This is due to ClearView/Gallery's dependence on several support files that are only included in Internet Explorer 3.02 and above or Microsoft's .dll package (see the Microsoft Knowledge Base). These files are required by most programs developed under windows and may not be distributed individually within the ClearView/Gallery installation. ClearView/Gallery version D.01 or later will automatically detect the version of the required comctl32.dll at run time and exit properly with an error message if the version is incompatible.

Question 3:
When I run ClearView/Gallery and attempt to open a chart I get the Open Chart dialog and can make selections, but when I click on OK it posts an error message telling me that Internet Explorer may not be installed on my machine and exits. This problem will occur even using the sample data file(s).

Answer:
This normally occurs only on machines running Windows NT or Windows 2000. When installing ClearView/Gallery the user should have administrator rights on the machine in order for the table engine to be registered with the operating system. If the user does not have the proper rights, this cannot occur and ClearView/Gallery will be unable to open any chart windows. This can be solved by having a user with administrator rights either reinstall the program or type the following into the Start/Run dialog "regsvr32 vcf132.ocx." The regsvr32 program should report a success or failure message. If it fails, reinstallation of ClearView/Gallery is generally required.

Question 4:
When I run ClearView/Gallery I get the message "The license code is not present or invalid," but I entered a license code during installation (HPe3000/9000/Sun).

Answer:
ClearView/Gallery's licensing codes contain an encrypted piece of the company name as it is displayed on the license sheet provided by Lund, which may differ from the company name that pops up in the company field during the install process. In order to fix this, run the register program (the shortcut is labeled "Registration Code") from the ClearView/Gallery folder and replace the company name with the name provided on the license sheet or e-mail and double check the security code. Note: The license data is case sensitive! When you are satisfied that the data is correct, click on Apply. The next time ClearView/Gallery is run, it will read in the updated information.

Question 5:
ClearView/Gallery seemed to be working fine until a few days ago. Now I get the message "The data is too recent to convert" even though I have a fully licensed copy of the product (HP e3000).

Answer:
ClearView/Gallery has to convert data files from the older Performance Gallery line first in order to load this type of file. In the future, it will be possible to extract native ClearView/Gallery files, but currently it has to run the converter - which will convert any HP e3000 data file into the new format. In order to have some semblance of security, this capability is limited to 90 days after the license issue date, as the converter contains no built in capability to tell if the machine that the data was extracted from is also licensed for ClearView/Gallery as well as or instead of the older ClearView/Gallery. If you get this message, simply call us to obtain a more recent license code.

Question 6:
I get this error message when I try to download info to ClearView/Gallery: Tape stamp out of order 06/30/2000 to 01/01/1970 at 3.00 data file may span standard daylight time

Answer:
This is usually caused by ASCII downloads of PGG files. Be sure to do a Binary download of files from your host system.

Question 7:
I've automated a ClearView/Gallery job (see Automation Commands), but there is no graphical output? Why is that?

Answer:
If you've done everything right in automating your ClearView/Gallery job, but you still don't have any charts generated, you may want to check to see if you've specified a desktop file for use in the automated job. You can also set a default desktop within ClearView/Gallery for use in automated jobs. (See Set Default Desktop.)

Question 8:
When I attempt to extract information from SOS on the HP e3000 to my PC and open it in ClearView/Gallery, I keep getting the error that is attached to the Word document. Can you please let me know what it might be?

Answer:
This is usually caused by ASCII downloads of PGG files. Be sure to do a binary download of files from your host system.

Question 9:
I just received a new licence code. Where does the new license go?

Answer:
Add the license code to the license.pub.lpsfile.