Overview Guide to HP9000 Offline Diagnostics CD What is the HP9000 Offline Diagnostics CD? ________________________________________________________________________________ The HP9000 Offline Diagnostics CD is a comprehensive offline diagnostic solution. The CD includes a suite of diagnostic tools belonging to the Offline Diagnostics Environment (ODE). ODE is an offline support tools platform that enables users to troubleshoot a system that is running without an operating system, or which cannot be tested using the online diagnostic tools. The offline environment is also useful for some types of testing in which it is not desirable to have to boot the system first. Who Should Use the HP9000 Offline Diagnostics CD? ________________________________________________________________________________ The HP9000 Offline Diagnostics CD is intended for those managing HP9000 servers and PA-RISC-based workstations, such as HP service and support personnel, and customers in a system administrator role. ODE Tools Summary ________________________________________________________________________________ Diagnostics provided under ODE include: IODIAG: Core I/O diagnostic for SD64A, SD32A, SD16A rx8620, and rx7620 systems. CIODIAG2: Core I/O diagnostic for rx2600, zx6000, and rx5670 systems. COPYUTIL: COPY and BACKUP utilities for SCSI disks. CPUDIAG: CPU Diagnostic. DFDUTIL: Firmware update utilities for SCSI disks. FCFUPDATE: Fibre Channel Firmware Update Tool. IODIAG: Diagnostic for HP TACHYON XL2 FIBRE CHANNEL BOARD. MAPPER: Mapping utility to identify and display system components including hardware modules and peripheral devices. MEMDIAG: Memory Diagnostic. ODE: Main control "hub" for the ODE platform. PERFVER: Test module that runs supported SCSI/IDE self-tests on devices. PLUTODIAG: PLUTO and MERCURY CEC diagnostic. TOGODIAG: PLUTO and MERCURY CEC offline diagnostic REODIAG: Bridge modules diagnostic for REO/REO GRANDE and ELROY/MERCURY CECs. Note - A license is required to run many of the ODE diagnostics. Two Ways to Launch ODE ________________________________________________________________________________ You can run ODE from either of two different packages: * The complete set of offline diagnostics, run from the HP9000 Offline Diagnostics CD. * A subset of the offline diagnostics, run from the LIF volume on the computer's system disk. Guidelines for Choosing the Appropriate Launch Method for ODE ________________________________________________________________________________ 1. HP9000 Offline Diagnostics CD - In general, we suggest that you run the offline diagnostics from the HP9000 Offline Diagnostics CD for the following reasons: * The CD includes a complete set of offline diagnostics. * You can boot the system and run the diagnostics directly from the HP9000 Offline Diagnostics CD when the system is offline. * A system disk is not necessary. * You can run diagnostics on HP 3000 (MPE/iX) systems, as well as on HP 9000 (HP-UX) systems. * Two user interfaces are included: command line and menu-oriented (TMMGR). * It is almost as fast to load and use offline diagnostics from the HP9000 Offline Diagnostics CD, as it is to use the offline diagnostics on the system disk. 2. System Disk - If you don't have a copy of the HP9000 Offline Diagnostics CD on hand, you can run offline diagnostics from the system disk. The following facts should be considered when launching ODE from the system disk: * The system disk contains only a subset of the most commonly used offline diagnostics. * ODE runs from the boot LIF volume of the system disk, when the system is offline. * This launch method requires a system disk. The HP9000 Offline Diagnostics CD is not necessary. * The tool suite is only available after the OnlineDiag bundle is installed. This bundle contains the online diagnostics (STM), the hardware monitors, and the LIF-LOAD subset of the offline diagnostics. * ODE can run only on HP 9000 (HP-UX) systems using the system disk launch method. * Only the command line interface is available when launching from the system disk. NOTE - Offline Diagnostics cannot be run from an OE CD-ROM: With HP-UX 11i, the hardware tools (diagnostics) are distributed on the OE CD-ROM, as well as on the HP9000 Offline Diagnostics CD. The Offline Diagnostics can only be run from the HP9000 Offline Diagnostics CD. They cannot be run from the Operating Environment (OE) CD-ROM. Launching and Running Offline Diagnostics from CD ________________________________________________________________________________ 1. Insert CD in drive 2. At the Main Menu prompt, enter >seach ipl Identify the CD device from the paths returned. For example, path> p0 = 0/0/1 3. Boot to CD by entering >boot (path) The display returns: Interact with IPL (Y, N, or Cancel)?> 4. Enter y (yes) The display returns: ISL> 5. Enter >ODE The display returns: ODE> 6. Enter >ls The display returns a list of available offline diagnostics. 7. Select and run diagnostic by entering: ODE> run Launching and Running Offline Diagnostics from the System Disk ________________________________________________________________________________ Run from the boot LIF volume of the system disk, when the system is offline. You boot the system from the computer's system disk, choose to interact with IPL (ISL), then enter ODE. Select and run diagnostic by entering: run NOTE - Only available after the OnlineDiag bundle is installed. This bundle contains the LIF-LOAD subset of the offline diagnostics. Two Interfaces for ODE: Command Line or Menu ________________________________________________________________________________ ODE provides a common, user-friendly interface for diagnostics and utilities developed to run in your environment. The command line interface allows you to select specific tests and/or utilities to execute on a specific hardware module. The menu-driven interface allows you to specify the hardware module to be tested and ODE selects the appropriate tests to execute on the module. You have the choice between a pure command line interface and a menu-driven interface. However, the menu-driven interface, Test Module Manager (TMMGR), is only available on a very limited number of systems. The instructions and examples given in this document are based on using the command line interface. For more information on the TMMGR interface, refer to the Support Plus Diagnostics: User's Guide at http://docs.hp.com/diag. How to Acquire the Latest Version of HP9000 Offline Diagnostic Environment CD-Rom ________________________________________________________________________________ All HP9000 Hardware systems are shipped with an Offline Diagnostics Environment CD-Rom. The Offline Diagnostics Environment CD-Rom is updated periodically (quarterly) in order to add new functionality, incorporate new hardware diagnostics, and improve performance. The file listed above is the most current version of the CD. Users can acquire the latest version of the CD free of charge in several ways. 1. Order a CD free of charge from HP Software Depot, or download a master .iso image file and burn your own CD locally, using the following instructions: a.) Navigate to the HP Software Depot site main page: http://www.software.hp.com/ b.) In the Search bar, type "PA Offline" c.) The current and previous versions of the CD are displayed for ordering. Click the button "Receive for Free", and follow the instructions to complete your order. You may also elect to download the iso image file directly to your system and create your own CD. To burn a CD from this image, refer to the instructions at the end of this document. Downloadable ISO Image Installation instructions A CD (*.iso) image is not a collection of compressed/uncompressed data files; nor is it an executable (binary). Rather, a CD (*.iso) image is a large, single file, which must be copied exactly as is onto a CD. In effect, you will download the image from the download site, "burning" its contents onto your CD. Download the pa_offline_xxxx.zip file indicated under Current Version above. This is a large file (>70MB) and may take several minutes to download. It arrives as a zip or compressed file, which then needs to be unzipped on your computer. The unzipped file should be a single file, approximately 175MB, with an *.iso extension. Important: The CD data is delivered as a single *.iso image file. This *.iso image file must then be burned directly to a CD-Rom, exactly as is. This will create a dual partition, bootable CD-Rom. Burn the full ISO image onto a blank CD-Rom using a CD-Rom burner and any major CD burning software such as Roxio (Adaptec) or Nero. Most common CD burn software applications should have the ability to burn an image to CD. See the following examples. Creating a Bootable Data CD From a CD (*.iso) Image Note: When making a CD (*.iso) image, make sure you have enough space on your hard disk to store the image file. A blank CD can hold up to 650 MB of data (space may vary, depending on the CD media). Example Procedure for Creating a Data CD (Roxio/Adaptec SW) To create a CD from the CD (*.iso) image: 1. Insert a blank CD into your CD-Recorder (the destination drive). 2. From the File menu, select Create CD from CD Image. 3. Select the image file (*.iso file) you want to make into a CD. 4. Click Open. The CD Creation Setup dialog box appears. 5. If necessary, change the CD Creation Setup settings. 6. Click OK. Example Procedure for Creating a Data CD (Nero FAQ) To create a CD from the CD (*.iso) image using older versions of Nero: 1. Open the menu entry: File -> Burn CD image. 2. Set the type of file: All files (*.*). 3. Select the ISO image file to be burned. 4. If you are informed that Nero does not recognize the format of the image file, please confirm this dialog. 5. In the dialog which then appears, set the following parameters. Type of image: Data Mode 1 Block size: 2048 Bytes File precursor and length of the image trailer: 0 Bytes no Scrambled and no Swapped 6. Click on Burn. To create a CD from the CD (*.iso) image using newer versions of Nero: 1. Choose the menu command "File"->"Burn Image".An "Open" file dialog box appears with the following image types supported (*.nrg, *.iso, *.cue). 2. Select your download ISO file. 3. Click Open. The "Write CD" dialog box appears with several tabs (Info, Foreign image, Misc, Burn). 4. Click the 'Burn' Tab. 5. Confirm that 'Write' and 'Finalize' are selected. 6. Click on "Write".