So Your HP 3000 Is Hung
Now What?

by

Stan Sieler

Allegro Consultants, Inc.

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If your HP 3000 system has crashed (e.g., "system abort"), then you want the System Abort web page.

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Please follow this checklist, to help the support people to better understand the system hang.

1. Does anything work?
   1. Can you hit <return> at the console and get a prompt?

      Yes: ____ No: ____

   2. Can you run a program? Let's try EDITOR:

         :editor
      

      Did the banner display? ("HP32201A.09.00 EDIT/3000...")

      Yes: ____ No: ____

      Did you get the "/" prompt?

      Yes: ____ No: ____

      (You can use "E" to exit EDITOR)

   3. Can anyone logon?

      Yes: ____ No: ____

2. What does the "speedometer" say?

   At the hardware console, press control-B. That should start a display, at the bottom left of the screen, of four-digit hex numbers. If the system is still somewhat alive, there should be a pair of hex numbers alternating between FFFF and F#FF (e.g., F7FF). We're interested in that F#FF, not the FFFF. (If one of the numbers is DEAD, then you want to go to the System Abort web page.)

   Value: _______ (not "FFFF"!)

3. Is there disk activity? (E.g., disk activity lights flashing)

   Yes: ____ No: ____ (If Yes, what ldevs?: _______________________)

4. Is there tape activity? (E.g., tape activity lights flashing)

   Yes: ____ No: ____ (If Yes, what ldevs?: _______________________)

5. What are the last few console messages? (If possible cut/paste the console memory and email it to support.)

             ____________________________________________

             ____________________________________________

             ____________________________________________

             ____________________________________________

6. What were the last few things you remember the system doing? (e.g., jobs run, program run)

             ____________________________________________

             ____________________________________________

             ____________________________________________

             ____________________________________________

7. Memory Dump and Reboot. At this point, you'll probably want to perform a memory dump, and reboot the system. Please follow the instructions on the System Abort web page, starting with step 3.